Customer Service Representative - Contact Centre - Cards in Christchurch

Full Time, Permanent
37.5 hours per week | 7-day rotational roster | Between 7am and 11pm
Location: Christchurch or Auckland CBD

About the Role

Mō te Tūranga
Are you tech‑savvy, resilient, and ready to make a difference? As a Customer Service Representative in our Cards operation, you’ll be the first point of contact for new and existing customers, delivering exceptional service with every interaction.

In This Role, You Will

• Provide outstanding phone support to Westpac customers, resolving credit/debit card enquiries via inbound and outbound calls.
• Deliver solution‑focused service that contributes to customer satisfaction and business success.
• Create a world‑class experience by being empathetic, trusted, and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

What You’ll Bring

• Customer Service Experience – Confidence in handling enquiries and resolving issues.
• Strong Communication Skills – Ability to build rapport and communicate clearly.
• Tech‑Savviness – Comfortable navigating digital platforms and learning new tools quickly.
• Resilience and Adaptability – Ability to stay calm under pressure and bounce back from challenges.
• A Positive Attitude – Enthusiasm for helping others and a proactive approach to problem‑solving.
• Availability to Start Within 4 Weeks – Ideally, you’ll be ready to join us soon and hit the ground running.

Benefits

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy – help you balance work and family during school holiday
• 2 Volunteer days per year

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place that values, rewards and recognises individuality, where you can be your whole self, your true self, and your best self.

Apply Now

Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close: 21 January 2026