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For Companies At a Glance
- Tasks: Be the friendly face helping customers navigate their financial moments with care and clarity.
- Company: Join Westpac, a company dedicated to creating better futures for New Zealand.
- Benefits: Enjoy generous leave, banking perks, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: 2 years of customer service experience, ideally in banking, and a passion for helping others.
- Other info: We celebrate diversity and encourage everyone to apply, including those with unique backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity. Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference.
What will you bring?
- At least 2 years’ experience in customer service and administration, ideally in banking or a related field
- An understanding of financial services, including compliance and regulatory requirements
- The ability to juggle multiple priorities in a dynamic, fast-moving environment
- Comfort with digital platforms and the ability to guide customers through them
- A knack for solving problems, staying composed under pressure, and adapting to changing needs
- A tertiary qualification in Business or Finance is preferred
Working at Westpac
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.
Apply Now
Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Applications Close: 12 February 2026
Customer Service Representative - Cambridge employer: Westpac New Zealand
Contact Detail:
Westpac New Zealand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westpac. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle tricky situations, especially in a fast-paced environment like banking.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in previous roles. Highlight your ability to stay calm under pressure and adapt to changing needs – these are key traits for a Customer Service Representative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Westpac team. So, get your CV and cover letter ready and hit that apply button!
We think you need these skills to ace Customer Service Representative - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your customer service experience, especially in banking or related fields, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background aligns with our mission at Westpac. Keep it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you stay calm under pressure and adapt to changing situations – it’s key for this fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Westpac New Zealand
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and compliance regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Highlighting your ability to stay calm under pressure and adapt to changing needs will impress the interviewers.
✨Familiarise Yourself with Digital Platforms
Since you'll be guiding customers through digital channels, it’s essential to be comfortable with these platforms. Practice navigating common banking apps or websites so you can speak about them fluently during the interview.
✨Emphasise Your Customer-Centric Approach
Westpac values individuals who are committed to doing what's right for customers. Be ready to discuss how you prioritise customer satisfaction and share any relevant experiences that demonstrate your dedication to providing excellent service.
