Lending Support Specialist in Christchurch

At Westpac New Zealand, our purpose is to help New Zealanders succeed. We’re committed to doing this in a way that is responsible, inclusive, and grounded in Te Ao Māori, with a strong focus on fairness, wellbeing, and long‐term outcomes for our customers, people, and communities.

We are seeking a Lending Support Specialist to join our Lending Services & Securitisation team, supporting the delivery of accurate, timely, and customer‐centred lending outcomes across the bank. As a Lending Support Specialist, you will provide high‐quality operational support to frontline and internal teams across the end‐to‐end lending journey. Working within a collaborative, team‐based operating model, you will support Consumer, Business, Agri‐Business and Corporate lending activity, including securitisation, ensuring work is completed efficiently, accurately, and in line with policy, regulatory, and risk requirements.

This role requires strong attention to detail, sound judgement, and a commitment to continuous improvement, while keeping the customer at the centre of everything you do. The role is accountable for progressing lending activities with accuracy and efficiency to support positive customer outcomes, while providing operational support across a range of lending products and channels. It requires the consistent maintenance of high standards of data integrity, quality, and right‐first‐time processing, alongside the application of risk, compliance, and delegated authority requirements. The role operates with flexibility across tasks and priorities to support team capacity and collective outcomes, contributes to a respectful, inclusive, and adaptable team environment, and actively identifies and shares opportunities to enhance processes, controls, and ways of working.

What we’re looking for

• Experience in an operational, customer service, or banking environment
• Strong written and verbal communication skills
• High attention to detail and a commitment to quality outcomes
• Confidence using digital systems and tools
• Ability to manage competing priorities in a fast‐paced environment
• A collaborative mindset, adaptability, and willingness to learn
• Lending or banking knowledge is advantageous, but not essential

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

At Westpac New Zealand, inclusion is fundamental to how we work. We are committed to creating a workplace where everyone feels respected, valued, and able to be their authentic self. We actively support diversity across gender, ethnicity, culture, age, sexual orientation, gender identity, neurodiversity, and lived experience of disability. We honour Te Tiriti o Waitangi and are committed to building cultural capability and meaningful relationships with Māori, while also valuing the perspectives of Pasifika peoples and our many diverse communities.

We are committed to being an accessible and inclusive employer. If you require adjustments or support during the recruitment process or in the workplace — including adjustments related to disability, neurodiversity, health conditions, or caring responsibilities — we encourage you to let us know. We will work with you to remove barriers and support your success.

If this role aligns with your experience and aspirations, we’d welcome your application.

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Apply today with your CV and Cover Letter. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.