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- Tasks: Provide top-notch support for credit/debit card inquiries via calls.
- Company: Leading banking institution in Christchurch with a focus on diversity and innovation.
- Benefits: Comprehensive training, generous vacation, and career growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fast-paced environment with a chance to adapt to digital tools.
The predicted salary is between 30000 - 42000 £ per year.
A leading banking institution in Christchurch seeks a Customer Service Representative for its contact center. This full-time role involves providing exceptional support for credit/debit card inquiries through inbound and outbound calls.
Ideal candidates will possess:
- Customer service experience
- Strong communication skills
- The ability to adapt to digital tools quickly
Benefits include comprehensive training, generous vacation, and opportunities for career growth. Interested individuals should apply now and join a company that values diversity and innovation.
Card Services Agent — Customer Support (Contact Centre) in Christchurch employer: Westpac New Zealand Limited
Contact Detail:
Westpac New Zealand Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Card Services Agent — Customer Support (Contact Centre) in Christchurch
✨Tip Number 1
Make sure you know the ins and outs of credit and debit card services. Brush up on common customer queries and how to handle them. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering calls and addressing customer concerns. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've quickly learned new digital tools in past roles. Employers love candidates who can hit the ground running with tech.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we value diversity and innovation, so let your unique self shine through!
We think you need these skills to ace Card Services Agent — Customer Support (Contact Centre) in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Card Services Agent position and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how you’d chat with a customer!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our diverse and innovative team!
How to prepare for a job interview at Westpac New Zealand Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit and debit card services. Brush up on common customer inquiries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Communication Skills
Since this role is all about customer support, practice your communication skills. Think about how you would explain complex issues simply and clearly. You might even want to role-play with a friend to get comfortable with potential scenarios.
✨Be Tech-Savvy
The job requires quick adaptation to digital tools, so be prepared to discuss any relevant software or systems you've used in the past. If you have experience with CRM systems or call centre software, highlight that during your interview.
✨Emphasise Your Customer Service Experience
Think of specific examples from your previous roles where you provided exceptional customer service. Be ready to share these stories, focusing on how you resolved issues and made customers feel valued. This will demonstrate your suitability for the role.
