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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving queries and creating memorable experiences.
- Company: Join Westpac, a company dedicated to building a fairer New Zealand.
- Benefits: Full-time role with training provided and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and a willingness to learn new tech.
- Other info: Dynamic workplace that values individuality and offers growth opportunities.
The predicted salary is between 1300 - 1800 £ per month.
We currently have multiple office-based opportunities available in both Christchurch and Auckland for enthusiastic Customer Service Representatives to join our Contact Centre team on a three-month fixed-term contract.
About the role
As the first point of contact for our new and existing customers, you’ll play a vital role in creating a positive and memorable experience. You’ll handle a variety of queries, solve problems quickly, and ensure every customer feels supported and valued.
We're looking for quick-thinking, solutions-focused individuals who bring a positive attitude to every interaction.
What you’ll bring
- Proven experience in customer service or administration, with a genuine passion for helping others.
- A growth mindset and enthusiasm for learning new processes, systems, and technologies.
- Strong multitasking and prioritisation skills within a dynamic environment.
- Tech-savviness, with the confidence to guide customers through our digital platforms.
- Call-centre experience is an advantage, but not essential — training will be provided.
Working rights
We welcome applications from candidates currently in New Zealand with valid working rights (e.g., appropriate visas).
Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.
Apply Now!
Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Together Greater
Applications close: 1 February 2026
3 Month Fixed Term Customer Service Representative in Christchurch employer: Westpac New Zealand Limited
Contact Detail:
Westpac New Zealand Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 Month Fixed Term Customer Service Representative in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westpac. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your tech skills! Since the role requires guiding customers through digital platforms, be ready to discuss any relevant experience you have with technology. If you’ve used specific tools or systems, mention them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace 3 Month Fixed Term Customer Service Representative in Christchurch
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and creating positive experiences.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention specific examples of your problem-solving skills and tech-savviness to grab our attention.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Westpac New Zealand Limited
✨Know the Company
Before your interview, take some time to research Westpac and its values. Understanding their mission to create better futures together will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your quick-thinking and solutions-focused approach, as these are key traits they're looking for in a Customer Service Representative.
✨Demonstrate Tech Savviness
Since the role involves guiding customers through digital platforms, be ready to discuss your comfort level with technology. Share any relevant experiences where you've used tech to enhance customer interactions, as this will show you're equipped for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.