At a Glance
- Tasks: Support and maintain the Murex platform, resolving production issues and enhancing system resilience.
- Company: Join Westpac, Australia's oldest bank, with a global presence and collaborative culture.
- Benefits: Enjoy health, wellbeing, lifestyle benefits, and a supportive international team.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in financial markets while developing your technical skills.
- Qualifications: Experience with Murex, SQL, and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
- Description
- Role Title
- Murex Production Support Analyst
- Location
- London
- About Westpac
Australia’s oldest bank and one of the four major banking organisations in the country.
Through Westpac Institutional Bank, we support corporate, institutional and government clients globally with specialist expertise across banking, markets and capital markets services.
Our London office is a key international hub, working closely with teams across Australia, Asia, Europe and the Americas.
The business plays an important role in supporting cross border funding, investor access, and international capital markets activity for clients in the UK, Europe, Australia and New Zealand.
How will I help
The Murex Production Support Analyst plays a key role in maintaining the stability, performance and reliability of Westpac's Murex platform, supporting the international Financial Markets and Treasury business.
The role combines hands on technical troubleshooting with an understanding of front to back markets processes to resolve production issues, support critical business functions and improve platform resilience.
Working closely with Front Office, Middle Office, Operations, Finance, Risk and Technology teams, the role is primarily focused on production support, taking ownership of incidents, service requests and application issues from triage through to resolution.
The role also contributes to testing, controlled change activities and continuous improvement initiatives as part of a global technology team.
- Key Accountabilities
- Investigate and resolve production incidents, service requests and application queries within agreed service levels, keeping stakeholders informed from triage through to resolution.
- Support Murex MX.3 across front-to-back workflows, including trade capture, pricing and valuation, risk, confirmations, payments, settlement, collateral and end-of-day processing.
- Diagnose issues across the Murex application, services, workflows, batches, interfaces, databases and Linux infrastructure.
- Monitor and troubleshoot scheduled processing and Data Mart jobs, including failures involving system capacity, files, interfaces or data transfers.
- Partner with Front Office, Middle Office, Operations, Finance, Risk and Technology teams to assess impact, coordinate recovery and prevent recurrence.
- Support controlled system changes through analysis, functional testing, implementation and post-release validation.
- Maintain accurate incident records, support procedures and operational documentation in the team’s service-management and knowledge tools.
- Identify opportunities to improve monitoring, automation, support processes and platform resilience..
- What’s in it for me
You will join a collaborative and supportive international team during a period of strong strategic growth for Westpac Institutional Bank.
Westpac provides a broad range of health, wellbeing, lifestyle and financial benefits.
What do I need?
- Required Experience & Skills
- Hands on experience supporting Murex within a complex Financial Markets environment, with strong end to end knowledge of MX.3.
- Experience supporting business critical production services and managing incidents in a fast paced environment.
- Strong knowledge of Financial Markets products, including Fixed Income, Interest Rate Derivatives, Credit Derivatives and Commodities.
- Sound understanding of front to back trade processing and the dependencies between Trading, Operations, Finance, Risk, Credit and Settlement functions.
- Hands on SQL skills and experience working with relational databases. Sybase experience is advantageous.
- Working knowledge of Linux/UNIX and the ability to perform basic troubleshooting and support activities.
- Strong written and verbal communication skills, with the ability to manage stakeholders, explain impacts and escalate issues appropriately.
- A structured, collaborative approach and the ability to take ownership of issues through to resolution.
Desirable Experience
- Experience with Murex workflows, Mx ML/XML, market data, valuation, risk reporting, collateral management or Data Mart.
- Experience with Control-M or a similar enterprise scheduling platform.
- Familiarity with Bloomberg, Markit Wire or other market connectivity and execution platforms.
- Experience using Service Now, Jira and Confluence.
- Experience supporting functional testing, release implementations, monitoring or production automation activities.
- Degree qualified in a relevant discipline, or equivalent practical experience.
- Stakeholder & Communication Skills
- Excellent communication skills with Front Office, Middle Office and Back Office stakeholders.
- Ability to independently investigate, triage and resolve issues, escalating where appropriate.
- Delivery and quality focused approach.
- Proactive and solution-oriented mindset.
- Ability to prioritise effectively and adapt to changing business requirements.
How do I Apply?
Start Here. Just click on the APPLY button.
Murex Production Support Analyst in London employer: Westpac Group
Westpac is an excellent employer, offering a collaborative and supportive work environment in its London office, a key international hub for banking. Employees benefit from exposure to a diverse portfolio of corporate and institutional clients, along with comprehensive health, wellbeing, and professional development opportunities. The company fosters a strong risk culture and encourages career growth, making it an attractive place for those seeking meaningful and rewarding employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Murex Production Support Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Westpac Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Murex Production Support Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Westpac Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Westpac Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Westpac Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Westpac Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Westpac Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Westpac Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
