At a Glance
- Tasks: Lead a project delivery team and manage client relationships in the insurance sector.
- Company: Westone, a specialist in property refurbishment and developments.
- Benefits: Competitive salary, annual bonus, electric company car, and 28 days holiday.
- Other info: Office-based role in Peterborough; must live within commuting distance.
- Why this job: Make a real impact in a growing public sector division with excellent career prospects.
- Qualifications: Experience in managing insurance-based building repairs and strong leadership skills.
The predicted salary is between 70000 - 70000 £ per year.
Location: Peterborough - Office Based
Salary: £60k to £70k per annum DOE + Annual Bonus 10%
Job type: Full Time, Permanent
Hours of Work: Mon to Fri 8am to 5pm
Welcome to Westone, specialists in property refurbishment and developments. Our long serving, experienced staff enable us to ensure the best of workmanship completed on every job. Based in Peterborough, Westone are able to cover the entire East Anglia and further regions when needed.
About the Role:
This role is central to the delivery and growth of our public sector division. You will lead a project delivery team of project managers, SHEQ's & Trades. Acting as the senior point of contact for clients, you will be responsible for driving performance, profitability, and compliance across your team's projects. You will be expected to manage both day-to-day delivery and contribute to wider strategic planning. Working closely with the Operations Director, your focus will include client relationship management, mentoring your team, improving margins, and ensuring all systems are updated and processes are being followed correctly, aligning with client & company ethos.
Please note that this is an office based role in Peterborough and therefore candidates must live within a commutable distance to be considered.
Key Responsibilities:
- Client Management: Act as the main point of contact for client escalations and service concerns. Lead client performance meetings - highlighting success, resolving issues, and identifying new service opportunities. Understand and uphold each client's ethos, processes, and approval requirements. Help shape and expand client coverage by promoting the company's capability and delivering consistently high service.
- Team Leadership: Support Project Managers with all projects - improving scoping, assisting with contractor disputes, policyholder issues, and claim-specific challenges. Mentor the team on building techniques, regulatory compliance, contractor resourcing and management and client expectations. Manage recruitment, onboarding, and training of new staff. Oversee training needs and maintain an up-to-date training matrix for all team members. Handle underperformance and manage disciplinary processes when required. Head annual performance reviews with the support of the Operations Director.
- Operational Oversight: Ensure company processes are followed across project delivery, documentation, and system use. Carry out system and file audits, highlighting gaps and ensuring corrective actions are taken. Chair WIP meetings with your team, driving actions and accountability. Provide support on updating client portals and ensure all required updates are completed on time. Help issue work packages to trades and ensure correct documentation is in place such as WO's & written agreements. Sign off job closures including final account reconciliation and invoice readiness. Chase outstanding queries that impact invoicing and cash flow. Attend site visits where needed to support Project Managers with compliance or operational challenges such as contractor or policy holder disputes.
- Financial & Commercial: Monitor and drive gross profit (GP) performance across your team. Identify opportunities to improve job values and margins in line with client expectations. Work with the Operations Director to identify growth opportunities and support strategic initiatives.
- Health, Safety & Quality: Support and enforce compliance with H&S regulations and SHEQ procedures. Ensure Project Managers and trades are following SHEQ requirements on all sites. Promote a culture of safety, professionalism, and accountability across your team.
About you:
The Ideal Candidate Will:
- Have strong experience managing insurance-based building repairs or restoration work
- Be confident representing the business in front of clients and stakeholders
- Lead from the front, with strong communication, organisational, and leadership skills
- Understand the commercial drivers behind project profitability
- Be comfortable handling people issues and coaching others to improve
- Have working knowledge of health & safety, construction methods, and insurance protocols
What We Offer:
- Competitive salary of £60k to £70k per annum DOE + Annual Bonus 10%
- 28 Days incl. BH (holiday increases in years 3 and 4 of continuous employment)
- Electric company car (Following a successful probation)
- Free on site parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Insurance Operations Manager, General Manager, Operations Manager, Insurance Operations Supervisor, Ops Manager, Building Repairs Operations Manager, Restoration Operations Manager may also be considered for this role.
Operations Manager - Insurance in Peterborough employer: Westone Housing Ltd
Westone Housing Ltd is an excellent employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional development, you will have ample opportunities to grow your skills in estimating and project management while working on diverse refurbishment projects in a dynamic environment. Located in a thriving area, the company offers competitive benefits and a commitment to employee well-being, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Insurance in Peterborough
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Westone Housing Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Westone Housing Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Operations Manager - Insurance in Peterborough
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Westone Housing Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Westone Housing Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Westone Housing Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Westone Housing Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Westone Housing Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Westone Housing Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
