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- Tasks: Handle claims, liaise with clients, and manage claim progress daily.
- Company: Westone Housing Ltd is a leading property conversion and repairs specialist in Peterborough.
- Benefits: Enjoy a negotiable salary, full-time hours, and a supportive team environment.
- Why this job: Join a growing team, develop your skills, and make a real impact in the insurance industry.
- Qualifications: Strong communication, organisational skills, and computer literacy are essential; insurance knowledge is a plus.
- Other info: Experience day required for shortlisted candidates; flexible salary based on experience.
The predicted salary is between 28800 - 43200 £ per year.
Location: Peterborough
Salary: Negotiable depending on experience
Job type: Full Time, Permanent
Working Hours: Monday - Friday 08:00 - 17:00
Westone Housing Ltd are a property conversion and repairs specialist business in Peterborough. Using our own employed trades and approved contractors we carry out property reinstatement and rebuilding services for the insurance industry plus conversions and improvements in both residential and commercial property markets.
About the Role:
We are currently recruiting a Claims Handler to join the growing team at Westone Housing's Peterborough office. The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained. You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims.
About you:
- Essential skills:
- Professional telephone handling service
- Excellent organisational skills
- Good attention to detail
- Good verbal and written communication skills
- Excellent customer service skills
- Excellent problem-solving abilities
- Computer literacy with experience of MS Office packages
- Understanding of the insurance industry
- Experience of liaising with customers and clients
- Experience of working on client specific databases
Additional Information:
A 1 or 2 day experience day for anyone shortlisted is required. Salary and terms are negotiable subject to experience.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Claims Handler in Peterborough employer: Westone Housing Ltd
Contact Detail:
Westone Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Peterborough
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding common terminology and procedures will help you communicate effectively during interviews and demonstrate your knowledge.
✨Tip Number 2
Practice your telephone handling skills. Since you'll be the first point of contact for enquiries, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing with a friend to build confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the administrative aspects of the role effectively.
✨Tip Number 4
Research Westone Housing Ltd and their services. Being knowledgeable about the company will not only impress during the interview but also allow you to tailor your responses to align with their values and operations.
We think you need these skills to ace Claims Handler in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your customer service abilities, organisational skills, and any experience in the insurance industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit for Westone Housing. Mention specific examples of your problem-solving skills and how you've successfully handled claims or customer inquiries in the past.
Highlight Relevant Experience: If you have experience as a Customer Claims Executive or similar roles, make sure to detail this in both your CV and cover letter. Emphasise your ability to manage claims and liaise with clients effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Claims Handler.
How to prepare for a job interview at Westone Housing Ltd
✨Know the Company
Before your interview, take some time to research Westone Housing Ltd. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in claims handling or customer service. Be ready to discuss specific examples of how you've successfully managed claims or resolved customer issues.
✨Demonstrate Communication Skills
As a Claims Handler, excellent communication is key. Prepare to showcase your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you handle a client inquiry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to deal with difficult situations or clients, and be ready to explain how you approached and resolved them.
