At a Glance
- Tasks: Provide exceptional visitor experiences and maintain facilities at our welcoming centre.
- Company: Join Forestry England, a passionate team dedicated to making a positive environmental impact.
- Benefits: Enjoy 25 days holiday, pension contributions, discounts, and career development opportunities.
- Other info: Flexible hours with a supportive work environment and opportunities for personal growth.
- Why this job: Be part of a team that shares enthusiasm for forests and creates lasting memories for visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26959 - 26959 £ per year.
Salary - £26,959 pro rata
Hours - 15 hours per week
Vacancy closes - 31st August, 23:58
Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.
We are Forestry England. We live and breathe forests. Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What You’ll Do...
As a Visitor Support Officer working every weekend, you will contribute to achieving an exceptional visitor experience, providing outstanding service so that visitors leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Where you’ll work...
Hicks Lodge, Moira Road, Ashby-de-la-zouch, Swadlincote, LE65 2UP
Benefits ...
- Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
- STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays, clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- A commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Read more about the benefits on the Forestry England website.
Nationality Requirements...
Read more about nationality requirements here.
Working for the Civil Service...
Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.
Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English. Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in line with these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.
Visitor Services Officer employer: Westonbirt Arboretum - Forestry England
Westonbirt Arboretum, as part of Forestry England, is an exceptional employer that fosters a supportive and collaborative work culture focused on environmental stewardship. Employees benefit from hands-on training with experienced Craftspeople, opportunities for personal and professional growth, and the chance to make a meaningful impact in sustainable forestry practices within the beautiful surroundings of Micheldever.
Contact Details:
Westonbirt Arboretum - Forestry England Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Westonbirt Arboretum - Forestry England and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Westonbirt Arboretum - Forestry England and let us see your personality shine through!
We think you need these skills to ace Visitor Services Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Westonbirt Arboretum - Forestry England.
Get Familiar with Our Brand:Before applying, take some time to learn about Westonbirt Arboretum - Forestry England and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Westonbirt Arboretum - Forestry England
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Westonbirt Arboretum - Forestry England.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Westonbirt Arboretum - Forestry England will surely appreciate.
