Visitor Services Assistant

Visitor Services Assistant

Full-Time 26959 - 26959 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Welcome visitors and provide exceptional service at Westonbirt, the National Arboretum.
  • Company: Join Forestry England, a passionate team dedicated to enhancing forests for everyone.
  • Benefits: Enjoy 25 days holiday, pension contributions, discounts, and free entry to arboretums.
  • Other info: Opportunities for career development and a supportive work environment.
  • Why this job: Make a positive impact on the environment while working in a beautiful setting.
  • Qualifications: Strong communication skills and a passion for customer service.

The predicted salary is between 26959 - 26959 £ per year.

Hours – 37 hours per week (Friday - Tuesday)

Vacancy closes - 2nd September, 23:58

We are Forestry England. We live and breathe forests. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

Salary- £26,959 per annum

Contract type – Permanent

What You’ll Do…

  • You will work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
  • Contribute to providing visitors with a service that exceeds their expectations.
  • Promote a work environment that is positive, productive and practices support and respect between individuals and teams.

Where you’ll work…

Westonbirt, The National Arboretum, GL8 8QS

Benefits…

  • Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
  • 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
  • STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays, clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
  • Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
  • A commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Nationality Requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English. Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

If you feel your application has not been treated in line with these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.

Visitor Services Assistant employer: Westonbirt Arboretum - Forestry England

Westonbirt Arboretum, as part of Forestry England, is an exceptional employer that fosters a supportive and collaborative work culture focused on environmental stewardship. Employees benefit from hands-on training with experienced Craftspeople, opportunities for personal and professional growth, and the chance to make a meaningful impact in sustainable forestry practices within the beautiful surroundings of Micheldever.

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Contact Details:

Westonbirt Arboretum - Forestry England Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Visitor Services Assistant

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Westonbirt Arboretum - Forestry England. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Westonbirt Arboretum - Forestry England

Don't be shy about reaching out to Westonbirt Arboretum - Forestry England directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Visitor Services Assistant

Communication Skills
Attention to Detail
Teamwork
Adaptability
Problem-Solving Skills
Time Management
Customer Service

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Westonbirt Arboretum - Forestry England and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Westonbirt Arboretum - Forestry England

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!