At a Glance
- Tasks: Support staff with IT queries and maintain high customer service standards.
- Company: Join Forestry England, a passionate team dedicated to growing the nation's forests.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts on various services.
- Other info: Opportunities for career development and a commitment to lifelong learning.
- Why this job: Make a positive impact while developing your IT skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 33854 - 33854 £ per year.
Vacancy closes: July 24th, 23:58
Employer: Forestry England
Salary: £33,854 per annum
Contract type: Permanent
Hours: 37 hours per week
Join us. We are foresters, professionals and experts who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we’re using our scale and expertise to grow the nation’s forests for everyone.
Responsibilities
As an IT Service Desk Analyst, you will spend your time supporting staff with IT questions and queries. You will maintain high standards in customer service by responding promptly and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team.
Working arrangements
The role is primarily office-based, in line with Civil Service blended working policies. Typically includes a minimum of one day per week in the Bristol office and around two days per week supporting sites and teams across the South West region (e.g., Haldon Forest Park, Bucks Horn Oak, Beechenhurst, Kings House, Westonbirt Arboretum, Cardinham Woods). Travel across the region is required and may require overnight stays. Occasional travel to other locations across England may also be required. Home working may be agreed in line with business requirements. You will also participate in a team on-call rota covering weekends, public holidays and occasional out‑of‑hours support. Additional allowance is paid in line with Forestry England's current on-call arrangements.
Benefits
- £33,854 per annum salary and Forestry England contributes an average of 28.97% towards your pension in the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, increasing by one day per year of service, up to 30 days (pro‑rated for part‑time employees) plus bank holidays.
- Access to the STaR employee benefits scheme offering discounts on supermarket shopping, hotel stays, clothing, mobile phones, electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- A commitment to lifelong learning through career development: ongoing professional development, support for individual learning plans and sponsored membership of professional bodies.
- Additional benefits such as on‑call allowances.
Nationality and Equality
Applicants must have the ability to provide accurate spoken English. Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). Candidates with disabilities who meet the minimum selection criteria will be guaranteed an interview. A Redeployment Interview Scheme is also available for current civil servants at risk of redundancy who meet the role’s minimum requirements. This role is part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative. Applicants should read and comply with the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles, please email englandhr.services@forestryengland.uk.
IT Support Analyst employer: Westonbirt Arboretum - Forestry England
Westonbirt Arboretum, as part of Forestry England, is an exceptional employer that fosters a supportive and collaborative work culture focused on environmental stewardship. Employees benefit from hands-on training with experienced Craftspeople, opportunities for personal and professional growth, and the chance to make a meaningful impact in sustainable forestry practices within the beautiful surroundings of Micheldever.
Contact Details:
Westonbirt Arboretum - Forestry England Recruitment Team
