IT Service Desk Analyst – Regional IT Support

IT Service Desk Analyst – Regional IT Support

Full-Time 30000 - 40000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Provide frontline IT support and resolve queries for staff across the South West.
  • Company: Join Forestry England, a vital organisation supporting our natural environment.
  • Benefits: Competitive salary, on-call allowances, and flexible working options.
  • Other info: Office-based role with opportunities for travel and career development.
  • Why this job: Make a difference by helping staff with their IT needs in a supportive team.
  • Qualifications: Customer-focused mindset and strong problem-solving skills required.

The predicted salary is between 30000 - 40000 £ per year.

Forestry England is seeking an IT Service Desk Analyst to provide frontline IT support for staff across the South West, including Bristol offices, and to resolve IT queries promptly.

The role requires a customer‑focused approach and close collaboration with the IT Service Desk and broader IT Team.

The position is primarily office-based with travel to sites; includes on-call duties with additional allowances and a commitment to civil service blended working practices.

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IT Service Desk Analyst – Regional IT Support employer: Westonbirt Arboretum - Forestry England

Westonbirt Arboretum, as part of Forestry England, is an exceptional employer that fosters a supportive and collaborative work culture focused on environmental stewardship. Employees benefit from hands-on training with experienced Craftspeople, opportunities for personal and professional growth, and the chance to make a meaningful impact in sustainable forestry practices within the beautiful surroundings of Micheldever.

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Contact Details:

Westonbirt Arboretum - Forestry England Recruitment Team

We think you need these skills to ace IT Service Desk Analyst – Regional IT Support

Customer-Focused Approach
IT Support
Problem Resolution
Collaboration
Communication Skills
Office-Based Work
On-Call Duties