Receptionist (Receptionist (Friday afternoons)) in Weston-super-Mare

Receptionist (Friday afternoons)

As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of Weston Hospicecare. You will help us to provide a welcoming face to all our visitors and help us to manage enquiries. The role of a volunteer receptionist requires an approachable, friendly individual who ensures confidentiality, respect and dignity whilst being an excellent communicator.

More about this role

Volunteer role: Receptionist

Volunteer manager: Estate & Facilities Co-ordinator

Where you will be based: Office

Why we want you

To be the warm and welcoming ‘face’ of the Hospice. Taking incoming and outgoing telephone calls, in a professional, calm and courteous manner; taking messages as appropriate. Assist with the running of the Hospice Reception Shop.

What you will be doing

• Answering calls promptly and clearly
• Contacting relevant department and advise them of visitor’s arrival.
• Directing visitors to waiting area
• Being sensitive and appropriate to visitor’s needs maintaining confidentiality at all times
• Transfering calls correctly, putting callers for non-clinical areas through to voice mail, use paging system when appropriate
• When clinical teams are unavailable transfer calls through to the Medical Secretary.
• Obtaining a list of current patients and liaise with the In-Patient Unit about visitors for patients
• Handling the sale of items from Reception shop
• Keeping reception and waiting area clean and tidy
• Updating who is where in Diary as instructed

The skills you need

• Confident talking on the telephone
• Highly organised and professional
• Excellent customer service skills
• A warm, friendly, adaptable, caring approach
• Able to use own initiative
• Happy to use a cash register
• Team player
• Reliable
• Open-minded and tolerant of different lifestyles and values

What\’s in it for you

• Invaluable work experience
• Gain confidence and friendship
• Opportunity to work as part of a great team
• Getting involved in your local community
• Putting existing skills to good use
• Developing new skills

Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ, United Kingdom