At a Glance
- Tasks: Be the friendly face of Weston Hospicecare, managing calls and welcoming visitors.
- Company: Weston Hospicecare, a caring community-focused organisation.
- Benefits: Gain invaluable experience, build confidence, and make new friends.
- Other info: Join a supportive team and enjoy a fulfilling volunteer experience.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Excellent communication skills and a warm, friendly approach.
As the first point of contact for all clients, this volunteering role is a key contribution to the work of Weston Hospicecare. You will provide a welcoming face to all visitors and manage enquiries. The role requires an approachable, friendly individual who ensures confidentiality, respect and dignity while being an excellent communicator.
Where you will be based: Office
Why we want you: To be the warm and welcoming 'face' of the Hospice.
What you will be doing:
- Taking incoming and outgoing telephone calls in a professional, calm and courteous manner; taking messages as appropriate.
- Assisting with the running of the Hospice Reception Shop.
- Answering calls promptly and clearly.
- Contacting relevant department and advising them of visitor’s arrival.
- Directing visitors to waiting area.
- Being sensitive and appropriate to visitor’s needs maintaining confidentiality at all times.
- Transferring calls correctly, putting callers for non-clinical areas through to voice mail, using paging system when appropriate.
- When clinical teams are unavailable, transferring calls through to the Medical Secretary.
- Obtaining a list of current patients and liaising with the In-Patient Unit about visitors for patients.
- Handling the sale of items from Reception shop.
- Keeping reception and waiting area clean and tidy.
- Updating who is where in Diary as instructed.
The skills you need:
- Confident talking on the telephone.
- Highly organised and professional.
- Excellent customer service skills.
- A warm, friendly, adaptable, caring approach.
- Able to use own initiative.
- Happy to use a cash register.
- Team player.
- Reliable.
- Open-minded and tolerant of different lifestyles and values.
What's in it for you:
- Invaluable work experience.
- Gain confidence and friendship.
- Opportunity to work as part of a great team.
- Getting involved in your local community.
- Putting existing skills to good use.
- Developing new skills.
Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ, United Kingdom
Receptionist (Friday afternoons) in Weston-super-Mare employer: Weston Hospicecare Mart Ltd
Weston Hospicecare is an exceptional employer that values the contributions of its volunteers, offering a warm and supportive work environment. As a Receptionist, you will not only gain invaluable experience and develop new skills but also become an integral part of a compassionate team dedicated to serving the local community. Located in Weston-super-Mare, this role provides a unique opportunity to make a meaningful impact while fostering friendships and personal growth.
Contact Detail:
Weston Hospicecare Mart Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Friday afternoons) in Weston-super-Mare
✨Tip Number 1
Make sure you research Weston Hospicecare before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in being the warm, welcoming face they need.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend to get comfortable with answering questions and directing calls. This will help you sound professional and calm during the real deal.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or worked in a team before. This will demonstrate that you can keep the reception area tidy and handle multiple enquiries like a pro.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Weston Hospicecare.
We think you need these skills to ace Receptionist (Friday afternoons) in Weston-super-Mare
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, this role is all about being the warm face of the Hospice.
Highlight Relevant Experience:Make sure to mention any previous experience that relates to customer service or working in a reception role. We love seeing how your past roles have prepared you for this volunteering opportunity, so don’t hold back!
Show Your Communication Skills:Since you'll be handling calls and interacting with visitors, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've effectively communicated in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Weston Hospicecare Mart Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Weston Hospicecare. Familiarise yourself with their mission and values, as well as the specific tasks mentioned in the job description. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples from your past experiences where you've effectively handled enquiries or resolved issues. Practising clear and calm responses to common questions can also help you feel more confident during the interview.
✨Emphasise Your Warmth and Approachability
Since you'll be the first point of contact for visitors, it's essential to convey your friendly and approachable nature. During the interview, let your personality shine through. Smile, maintain eye contact, and use positive body language to show that you're someone who can create a welcoming atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of thoughtful questions to ask about the role and the team. This shows your enthusiasm and helps you gauge if the environment is right for you. You might ask about the types of visitors you’ll encounter or how the team supports each other in maintaining a positive reception area.
