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- Tasks: Welcome patients and visitors, answer calls, and support nursing staff in a calm environment.
- Company: Join Weston Hospicecare, a compassionate charity dedicated to supporting patients and their families.
- Benefits: Enjoy a friendly atmosphere, gain personal satisfaction, and make a difference in your community.
- Why this job: Be the first friendly face for patients, helping ease their worries while gaining valuable experience.
- Qualifications: Warm, organised, reliable, and excellent communication skills are essential; no prior experience needed.
- Other info: This is a volunteer role requiring a standard DBS check.
The Ward Receptionist is often the first person patients and visitors meet or speak to. The welcome, consideration, respect and guidance that the receptionist offers can help ease some of the anxiety and worry people can feel when coming into the Hospice, especially for the first time. This role is integral to the smooth operation of the In-Patient Unit and your duties would include:
- Answering the phone
- Welcoming and directing visitors
- Alerting nursing staff upon their arrival
- Taking messages and redirecting calls
- Greeting visitors in a calm manner
- Arranging refreshments if requested
To volunteer as part of the In-patient Unit Team, providing administration and general support for the nursing staff and providing assistance and support to patients and relatives where necessary.
Work according to the policies and procedures of Weston Hospicecare and to maintain confidentiality, adhering to Information Governance and GDPR. Help promote and maintain an environment conducive to meeting the needs of patients, their relatives and friends. Ensuring confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff.
- Answering telephone
- Meeting & greeting visitors and show them to the appropriate rooms
- Support distressed and bereaved relatives in conjunction with trained staff
- Assist in the safe handling of patient’s property and valuables in conjunction with nursing staff
- To have an understanding of and work according to the routine for Volunteer Ward Receptionists
- To maintain effective communication with internal and external departments, patients and relatives
- Assist in the training and induction of new Volunteer Ward Receptionists
The skills you need:
- Warm and caring
- Highly organised and professional
- Team player
- Excellent communication skills
- Be reliable
- Have a warm, friendly, adaptable, caring approach
- Be open-minded and tolerant of different lifestyles and values
- Be able to work within personal and organisational boundaries
Volunteering in a lovely, friendly environment, getting to know our wonderful patients and their families, supporting a local charity and gaining personal satisfaction, feeling part of the In-Patient Unit team.
This role will require a standard DBS check.
Ward Receptionist employer: Weston Hospicecare Mart Ltd
Contact Detail:
Weston Hospicecare Mart Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Receptionist
✨Tip Number 1
Familiarise yourself with the values and mission of Weston Hospicecare. Understanding their approach to patient care will help you align your responses during any interviews or discussions, showcasing your commitment to their ethos.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable with greeting visitors and handling phone calls, which are key aspects of the Ward Receptionist role.
✨Tip Number 3
Consider volunteering in similar environments, such as hospitals or care homes, to gain relevant experience. This will not only enhance your CV but also give you practical insights into the challenges and rewards of working in a healthcare setting.
✨Tip Number 4
Network with current or former volunteers at Weston Hospicecare. They can provide valuable insights into the role and the organisation, and may even offer tips on how to stand out during the application process.
We think you need these skills to ace Ward Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Ward Receptionist position. This will help you tailor your application to highlight relevant experiences.
Craft a Personal Statement: Write a personal statement that reflects your warm and caring nature, as well as your organisational skills. Share any previous experience in similar roles or environments, emphasising your ability to support patients and their families.
Highlight Relevant Skills: Make sure to showcase your excellent communication skills and ability to work as part of a team. Mention any experience you have in handling sensitive situations, as this is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Weston Hospicecare Mart Ltd
✨Show Your Warmth
As a Ward Receptionist, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your warm and caring nature by using friendly body language and maintaining eye contact. Share examples of how you've helped others feel at ease in previous roles.
✨Highlight Organisational Skills
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks effectively, such as answering phones while greeting visitors. Use specific examples from past experiences to illustrate your ability to stay organised under pressure.
✨Emphasise Communication Abilities
Effective communication is key in this position. During the interview, showcase your communication skills by actively listening and responding thoughtfully to questions. You might also want to mention any experience you have in dealing with distressed individuals, as this will be relevant to the role.
✨Demonstrate Team Spirit
Being a team player is essential for a Ward Receptionist. Talk about your experiences working in teams and how you contribute to a positive team environment. Highlight any instances where you've supported colleagues or collaborated to achieve a common goal.
