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For Companies At a Glance
- Tasks: Welcome patients and visitors, answer calls, and support nursing staff in a caring environment.
- Company: Weston Hospicecare, a compassionate charity dedicated to patient care.
- Benefits: Gain personal satisfaction, volunteer in a friendly setting, and be part of a supportive team.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Warm, organised, reliable, and excellent communication skills required.
- Other info: Opportunity to support a local charity and connect with wonderful patients and families.
The Ward Receptionist is often the first person patients and visitors meet or speak to. The welcome, consideration, respect and guidance that the receptionist offers can help ease some of the anxiety and worry people can feel when coming into the Hospice, especially for the first time.
This role is integral to the smooth operation of the In-Patient Unit and your duties would include answering the phone, welcoming and directing visitors, alerting nursing staff upon their arrival, taking messages and redirecting calls, greeting visitors in a calm manner and arranging refreshments if requested.
Where you will be based
Office
Why we want you
To volunteer as part of the In-patient Unit Team, providing administration and general support for the nursing staff and providing assistance and support to patients and relatives where necessary.
What you will be doing
- Work according to the policies and procedures of Weston Hospicecare and to maintain confidentiality, adhering to Information Governance and GDPR
- Help promote and maintain an environment conducive to meeting the needs of patients, their relatives and friends
- Ensuring confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff
- Answering telephone
- Meeting & greeting visitors and show them to the appropriate rooms
- Support distressed and bereaved relatives in conjunction with trained staff
- Assist in the safe handling of patient’s property and valuables in conjunction with nursing staff
- To have an understanding of and work according to the routine for Volunteer Ward Receptionists
- To maintain effective communication with internal and external departments, patients and relatives
- Assist in the training and induction of new Volunteer Ward Receptionists
The skills you need
- Warm and caring
- Highly organised and professional
- Team player
- Excellent communication skills
- Be reliable
- Have a warm, friendly, adaptable, caring approach
- Be open-minded and tolerant of different lifestyles and values
- Be able to work within personal and organisational boundaries
What\’s in it for you
- Volunteering in a lovely, friendly environment
- Getting to know our wonderful patients and their families
- Supporting a local charity and gaining personal satisfaction
- Feeling part of the In-Patient Unit team
Disclaimer
This role will require a standard DBS check
Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ, United Kingdom
#J-18808-Ljbffr
Ward Receptionist employer: Weston Hospicecare Mart Ltd
Contact Detail:
Weston Hospicecare Mart Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, remember to smile and be warm. Show them your friendly side right from the start – it’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing how you can support patients and their families.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've shown excellent communication skills or helped someone in need. This will show them you’re the caring and reliable person they’re looking for.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they support volunteers. It’ll make you stand out as someone who genuinely cares about being part of the In-Patient Unit.
We think you need these skills to ace Ward Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and caring nature in your words.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. Mention your excellent communication skills and any experience that shows you can handle a busy reception area with ease.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. A well-presented application speaks volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this rewarding role in our In-Patient Unit team.
How to prepare for a job interview at Weston Hospicecare Mart Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Receptionist. Familiarise yourself with the key duties like welcoming visitors, answering calls, and supporting patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Ward Receptionist, excellent communication is crucial. During the interview, be prepared to share examples of how you've effectively communicated in previous roles. Highlight any experience you have in dealing with distressed individuals, as this will resonate well with the interviewers.
✨Demonstrate Your Caring Nature
This role requires a warm and caring approach. Be sure to convey your empathy and understanding during the interview. You might want to share a personal story or an experience where you provided support to someone in need, showcasing your ability to connect with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new volunteers, or how they handle challenging situations. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
