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- Tasks: Join our team to deliver top-notch customer service and repair solutions.
- Company: Weston Homes, a leading residential developer with a strong reputation.
- Benefits: Competitive salary, generous pension, private healthcare, and extensive training.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Experience in trades like carpentry, plumbing, or electrical work is a plus.
- Other info: Enjoy a vibrant social calendar and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Weston Homes is seeking a professional and skilled Customer Care Technician to join our dedicated Customer Service team. To assist the team in the delivery of timely repair and/or restoration of defects to a high-quality standard and specification, whilst maintaining excellent customer service and professionalism in every interaction. You will be the primary on-site technical representative for the customer care process.
The successful candidate will be responsible for but not limited to the following:
- Professional and timely attendance at pre-booked customer appointments to assess defects and rectify where possible.
- Effective and timely feedback to coordinators and calendar updates; nature of defect, whether completed/outstanding, whether recall of sub-contractor required and/or materials required.
- Professionally carry out customer pre-occupation/home acceptance works as required.
- Professionally maintain high standard of finish/cleanliness in all works carried out whether a customer property, communal area, sales centre or stock unit.
- Efficient cleanliness of tools, equipment and vehicle and ensure tools/materials are collected prior to relevant works.
- Effectively feedback to the team on customer issues and further processing.
- Timely and efficient completion and return of weekly timesheets & petty cash forms.
What we would like in return:
- Trade experience within all or any of the following: Carpentry/Plastering/Painting/Electrical/Plumbing/Restoration.
- IT literate, including email & calendar organisation.
- Basic construction knowledge.
- To offer courteous, exemplary and efficient customer service at all times.
- Evidence an ability to self-motivate, be organised and be committed to delivery against clearly defined targets.
What we will offer you:
- Highly competitive Annual Salary.
- Generous company pension (employer contribution up to 10%) increasing with length of service.
- Private healthcare for employees, partner and children up to the age of 21.
- 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance).
- Life Insurance - 4x salary.
- Income Protection.
- Discretionary Annual Bonus depending on company performance.
- Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions.
- Extensive training and development opportunities.
- Enhanced Maternity, Paternity Pay.
- In house Occupational Health Nurse.
- Long Service Awards.
- Vouchers to celebrate marriage, the birth/adoption of a child.
- Comprehensive social calendar including but not limited to: Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year.
Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves ‘opportunists’, we have everything in-house, which puts us in the driver’s seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We’re proud to say we’ve recently won 5 industry awards for the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, we not only build homes for life – we build careers for life.
Customer Service Technician employer: Weston Homes Plc
Contact Detail:
Weston Homes Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Weston Homes. Understand their projects, values, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in carpentry, plumbing, or any other trade can directly benefit the customer service role. Confidence is key!
✨Tip Number 3
Show off your soft skills! While technical skills are important, don’t forget to highlight your ability to provide excellent customer service. Share examples of how you've handled difficult situations or gone the extra mile for a customer in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining us at Weston Homes and helps streamline the process for everyone involved.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your trade experience in carpentry, plastering, or any relevant area. We want to see how your skills can contribute to our customer service team!
Be Professional: Since you'll be the face of our customer care process, it's crucial to demonstrate your professionalism in your application. Use clear and polite language to reflect the high standards we uphold at Weston Homes.
Stay Organised: We love candidates who are organised! Mention any tools or methods you use to keep track of appointments and tasks. This shows us you're ready to handle the responsibilities of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Weston Homes.
How to prepare for a job interview at Weston Homes Plc
✨Know Your Stuff
Make sure you brush up on your trade skills, whether it's carpentry, plumbing, or electrical work. Be ready to discuss specific techniques and experiences that showcase your expertise. This will help you demonstrate your technical knowledge and how it applies to the role.
✨Customer Service is Key
Since this role involves direct interaction with customers, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your professionalism and ability to handle difficult situations with grace.
✨Be Organised
Show that you can manage your time effectively. Bring a planner or notes to the interview to demonstrate how you keep track of appointments and tasks. Discuss how you ensure timely feedback and updates, as this is crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Customer Care Technician role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.