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- Tasks: Coordinate customer orders and site operations for seamless execution.
- Company: Join British Off Site, a leader in innovative construction solutions.
- Benefits: Enjoy competitive salary, private healthcare, generous holidays, and a vibrant social calendar.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: 4+ years of admin experience with strong problem-solving and communication skills.
- Other info: Work in a supportive environment with extensive training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We’re currently recruiting for a Client Coordinator, with strong attention to detail and problem-solving skills being vital. You will be the link between customer orders and site operations, ensuring seamless coordination and smooth execution. You will be required to build strong relationships with external clients and deliver outstanding customer service.
You will be responsible for:
- Checking customer purchase orders against relevant quotations ensuring orders have been returned accurately and highlighting any discrepancies, before raising customer sales orders.
- Updating quotations and sales orders on a regular basis to align with our system, site construction program progress, and the latest site call-offs.
- Maintaining a strong working relationship with the construction site team and accurate knowledge of site progress.
- Liaising with sites on their planned deliveries and working to overcome short-term operational challenges that arise.
- Dealing with customer complaints via telephone and email in a timely manner.
- Recording returns requests from sites, documenting reasons for returns (damage, incorrect product, oversupply), feeding back to sites confirmation of the goods returned once receipted by the warehouse, and logging any credit requests.
- Updating weekly reports on sales, returns, delivery performance, and quality issues.
- Any other ad-hoc duties that arise within the department.
As a valued employee you will be rewarded with the following:
- Highly competitive Annual Salary.
- Generous company pension (employer contribution up to 10%) increasing with length of service.
- Private healthcare for employees, partner and children up to the age of 21.
- 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance).
- Life Insurance – 4x salary.
- Income Protection.
- Discretionary Annual Bonus depending on company performance.
- Fully equipped gym at head office – Health Checks, Gym Programmes, and Healthy Lifestyle Sessions.
- Extensive training and development opportunities.
- Enhanced Maternity, Paternity Pay.
- In-house Occupational Health Nurse.
- Long Service Awards.
- Vouchers to celebrate marriage, the birth/adoption of a child.
- Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year.
As a successful candidate you will be able to demonstrate the following skills and experience:
- Have a minimum of 4 years of administration experience.
- Thrive when working under pressure and in a challenging environment.
- Have proven experience of dealing with a high volume and reactive workload.
- You will be skilled in approaching and managing difficult and challenging conversations.
- Successful candidates will be able to demonstrate their initiative and be self-motivated, conscientious, organised and efficient.
- Sharp attention to detail and a high level of accuracy.
British Off Site is the creator of the most technically advanced light gauge steel panel system in the marketplace. We are bringing extra speed, flexibility and reliability to traditional construction with our next generation light gauge steel framing system and infill panels which are precision-manufactured on our advanced robotics assembly line. We’re passionate about attracting and retaining the best talent in the industry. We’re looking for individuals who want to join an organisation that operates an open-door policy and likes to get everyone around the table to produce innovations. Our people are our greatest asset, and we’re looking for those who want to embrace our values – Drive it, Own It, Embrace it & BOS it.
Client Coordinator employer: Weston Homes Plc
Contact Detail:
Weston Homes Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarise yourself with the construction industry and the specific challenges it faces. Understanding the nuances of site operations and customer service in this field will help you stand out during interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating scenarios where you need to manage customer complaints or discrepancies in orders. Being able to demonstrate your approach to resolving issues will impress potential employers.
✨Tip Number 3
Network with professionals in the construction and client coordination sectors. Attend industry events or join relevant online forums to build connections that could lead to job opportunities at companies like us.
✨Tip Number 4
Showcase your attention to detail by preparing for the interview with examples of how you've successfully managed high volumes of work and maintained accuracy in past roles. This will highlight your suitability for the Client Coordinator position.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Emphasise your attention to detail and problem-solving skills, as these are crucial for the Client Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build strong relationships with clients and manage a high volume of work. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Skills: In your application, clearly outline your skills in managing difficult conversations and working under pressure. Mention any experience you have with updating reports or liaising with teams, as this aligns with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the position.
How to prepare for a job interview at Weston Homes Plc
✨Showcase Your Attention to Detail
As a Client Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of scenarios where you successfully navigated challenges, especially in high-pressure situations, and be ready to share how you approached these problems.
✨Build Rapport with Interviewers
Since the role involves liaising with clients and teams, showing your interpersonal skills during the interview is key. Engage with your interviewers, ask questions, and demonstrate your ability to build relationships.
✨Prepare for Customer Service Scenarios
You may be asked to handle hypothetical customer complaints during the interview. Practice responding to these scenarios calmly and professionally, showcasing your ability to manage difficult conversations effectively.
