Admissions Officer in Wick

We are looking for a motivated and customer‐focused Learner Admissions & IAG Advisor to provide an outstanding front‐line service to prospective and existing learners across our Further Education provision.

Whilst this is a full‐time position (37 hours per week), we may be able to offer part‐time working hours, working a minimum of 30 hours per week. This role is predominantly telephony‐based, with approximately 70% of your time spent on phone and CRM/dialler systems, supporting learners with enquiries, applications, interviews and enrolments. The remaining 30% of the role is face‐to‐face, delivering Information, Advice and Guidance (IAG) through interviews, events, and enrolment activities.

You will support learners aged 16‐19 and adults, using a range of communication methods including telephone, Microsoft Teams, CRM systems and in‐person appointments, ensuring a professional, accurate and learner‐focused experience at every stage of their journey.

Working Pattern

The role includes regular telephone‐based work as a core responsibility. Face‐to‐face learner interviews and enrolments form a key part of the role. Interviews for 16‐18 learners are often held between 4:00 pm and 7:00 pm, so you will be expected to work these hours on occasion. Some evening work will also be required for Open Evenings and events.

Key Responsibilities

• Deliver high‐quality, impartial IAG tailored to individual learner needs.
• Conduct course guidance interviews (face‐to‐face, phone and online).
• Advise on courses, funding options, progression routes and Advanced Learner Loans.
• Assess learner eligibility, suitability and readiness for enrolment.
• Process applications accurately in line with College systems, policies and funding rules.
• Organise and support interview events, ensuring a positive learner experience.
• Complete learner enrolments, including documentation checks and payments.
• Maintain accurate and up‐to‐date CRM records.
• Act as a first point of contact for course‐related enquiries by phone, email, online platforms and in person.
• Manage enquiries through the admissions mailbox, CRM and main switchboard.
• Deliver timely, professional and accurate responses at all times.
• Use CRM and dialler systems to manage learner communications and follow‐ups, recording all interactions, outcomes and next steps accurately.
• Use data to support recruitment, engagement and retention targets.
• Represent the College at Open Evenings, marketing events and community outreach activities, delivering IAG at schools, external venues and online.
• Support marketing campaigns and gather learner feedback.
• Work collaboratively within a centralised admissions and IAG team, providing cover and support across CIS and Employment Services when required.
• Train and mentor new colleagues.
• Ensure compliance with GDPR, safeguarding, health & safety and College policies; produce reports and deputise for the Admissions Manager when required.

About You

• Confident and professional on the telephone, with strong communication skills.
• Customer‐focused, organised and able to manage a high volume of enquiries.
• Comfortable working with CRM systems and digital platforms.
• Flexible, with the ability to work occasional evenings and weekends.
• Passionate about supporting learners to make informed education choices.

Why Join Us?

• Make a real impact on learners' education and career journeys.
• Work within a supportive, collaborative team.
• Opportunities for training and professional development.
• Varied role combining telephony, digital and face‐to‐face learner engagement.

Equality, Diversity and Inclusion

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities.

Disability Confident

As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process. Please contact 01934 411441. Please note: this vacancy may close early if sufficient applications are received, so we encourage early applications.