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- Tasks: Provide 1st and 2nd line IT support, both remotely and face-to-face.
- Company: Join Weston College, one of the UK's fastest-growing colleges, offering diverse courses.
- Benefits: Enjoy generous holidays, potential hybrid work, and various staff discounts.
- Why this job: Be part of a supportive culture focused on wellbeing and professional growth.
- Qualifications: Level 3 technical qualifications and 5 years of customer service experience required.
- Other info: Interviews will be held on-site in Weston-super-Mare.
The predicted salary is between 28800 - 43200 £ per year.
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as an IT Support Technician? This is a full-time role, working 37 hours per week. Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.
Day to day duties of the role:
- Provide 1st and 2nd line IT support both remote and face to face when needed across all sites.
- Lead by example by strictly following all IT security best practices to show and support all staff.
- End user account creation and management.
- Administration of end user services within 365.
Required skills and qualifications:
- Appropriate level 3 and above technical qualifications.
- 5 years' experience of providing excellent customer service and IT second support within a technical IT related role.
- Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre, or Manage Engine.
Benefits:
- Generous holiday entitlement.
- 2-week Christmas closure.
- Potential for hybrid working opportunities.
- Dedicated staff welfare officer and wellbeing champions.
- Local and national staff discounts.
- Free parking across sites.
- Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause.
- Focus on staff wellbeing.
- Eye care including free eye test and a contribution towards glasses.
- Annual staff conference with guest speakers.
- Employee assistance programme - available 24/7, 365 days a year.
- Training and development opportunities with a focus on progression.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received. Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates. We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
IT Support Technician employer: Weston College
Contact Detail:
Weston College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft 365 and Active Directory. This knowledge will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Prepare to discuss your previous experiences in providing customer service and IT support. Think of specific examples where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research Weston College and its values, particularly their commitment to safeguarding and promoting welfare. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Weston College on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on customer service and technical skills. Mention any specific qualifications you have that meet the level 3 requirement.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to following best practices in IT security. Use examples from your past experience to demonstrate how you can contribute to Weston College.
Highlight Relevant Experience: In your application, emphasise your 5 years of experience in providing IT support. Detail your familiarity with Active Directory and Microsoft 365 Admin Centre, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Weston College
✨Showcase Your Technical Skills
Be prepared to discuss your technical qualifications and experience in detail. Highlight your familiarity with Active Directory, Microsoft 365 Admin Centre, and any other relevant tools. Consider bringing examples of past projects or challenges you've successfully navigated.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, think of specific instances where you provided outstanding support. Be ready to explain how you handled difficult situations and ensured user satisfaction, as this will resonate well with the interviewers.
✨Understand IT Security Best Practices
As the position involves following IT security protocols, brush up on current best practices. Be ready to discuss how you have implemented these in previous roles and how you would ensure compliance within the college's IT environment.
✨Prepare Questions About the Role
Interviews are a two-way street, so prepare thoughtful questions about the role and the college. Inquire about the team structure, ongoing training opportunities, and how they support staff wellbeing. This shows your genuine interest in the position and the organisation.
