At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage user accounts.
- Company: Join Weston College, one of the fastest-growing Colleges in the UK.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a difference by helping students and staff with their IT needs.
- Qualifications: Level 3 technical qualifications and experience in customer service required.
The predicted salary is between 30000 - 40000 £ per year.
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. This is a full‑time role, working 37 hours per week. Your usual hours of work will be between 8.30am and 5.00pm. During term‑time, you will be required to work between 10.00am and 6.30pm one day per week, on a rota basis, to ensure there is staff coverage of the IT Helpdesk.
As an IT Support Technician, you will be working on‑site at our Knightstone Campus, where our IT department are based. However, as Weston College have sites across Weston‑super‑Mare and Bristol, you may from time to time be required to travel to other sites to provide hands‑on technical support, therefore a full driving licence and access to your own transport is essential for this role.
Responsibilities
- Provide 1st and 2nd line IT support, both in person and remotely.
- Create and manage end user accounts.
- Update and manage end user device assets and the rollout of hardware replacements.
- Release equipment and update the end user device asset management register.
- You may also be asked to support with other activities and projects within the IT department.
You will do this in a team that develop, adopt and continually improve work processes which align with best practice including ITIL, ISO27001 and Cyber Essentials standards.
Qualifications
- Appropriate technical qualifications at Level 3 or above.
- At least 5 years of experience providing excellent customer service and 2nd line IT support within a technical IT related role.
- Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
- Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
- Full driving licence and access to own transport.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process.
IT Support Technician employer: Weston College
Weston College is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. As a rapidly expanding institution, we provide our IT Support Technicians with opportunities to enhance their skills while working collaboratively in a supportive team culture. Located at the Knightstone Campus, you will enjoy a vibrant community atmosphere, with the added benefit of contributing to the education of diverse learners across Weston-super-Mare and Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into Weston College. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with Microsoft products and any relevant projects you've worked on. Let them see how your enthusiasm aligns with their commitment to best practices.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in 1st and 2nd line support, and any technical qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Weston College. Keep it friendly and professional, just like us!
Show Off Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've gone above and beyond for users in previous roles. We love seeing candidates who genuinely care about helping others!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Weston College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with Active Directory, Microsoft 365, and any other relevant tools. The more confident you are in your tech skills, the better you'll impress them!
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped users feel supported. This will show that you understand the importance of user satisfaction.
✨Familiarise Yourself with ITIL and Best Practices
Weston College values best practices like ITIL and Cyber Essentials. Do some research on these frameworks and be ready to discuss how you've applied similar principles in your previous roles. This shows that you're not just technically savvy but also aligned with their operational standards.
✨Plan for Travel and Flexibility
Since the job may require travel to different sites, make sure you mention your full driving licence and access to transport during the interview. Also, express your willingness to adapt to the rota system for term-time hours. This demonstrates your commitment and flexibility, which they’ll appreciate!
