At a Glance
- Tasks: Provide on-site technical support and manage user accounts at our Knightstone Campus.
- Company: Weston College, a vibrant educational institution in Weston-super-Mare.
- Benefits: Full-time role with flexible hours and opportunities for professional growth.
- Other info: A driving license and access to transport are essential for this role.
- Why this job: Join a supportive team and make a difference in students' tech experiences.
- Qualifications: Technical qualifications and 5 years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Weston College in Weston-super-Mare is seeking an IT Support Technician to provide on-site technical support at our Knightstone Campus. This full-time role involves working 37 hours per week, with some flexibility required.
Responsibilities include:
- 1st and 2nd line support
- Managing user accounts
- Updating device assets
The ideal candidate will have appropriate technical qualifications and at least 5 years of customer service experience. A full driving license and access to transport are essential.
IT Helpdesk Technician - 1st/2nd Line Support & AD/M365 employer: Weston College
Weston College is an exceptional employer that values its staff and fosters a collaborative work culture. With a commitment to employee development, we offer numerous growth opportunities and a supportive environment for our IT Helpdesk Technicians. Located in the vibrant community of Weston-super-Mare, our campus provides a unique setting where you can make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician - 1st/2nd Line Support & AD/M365
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Weston College or similar institutions. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss 1st and 2nd line support scenarios, as well as user account management. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your customer service experience! Since this role requires excellent communication skills, be ready to share examples of how you've successfully resolved issues for users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk Technician - 1st/2nd Line Support & AD/M365
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially 1st and 2nd line roles. We want to see how your skills match what we're looking for at Weston College!
Show Off Your Customer Service Skills:Since customer service is key for this role, include examples of how you've successfully helped users in the past. We love seeing candidates who can communicate effectively and solve problems!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're a great fit for the IT Helpdesk Technician position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role at Weston College.
How to prepare for a job interview at Weston College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 1st and 2nd line support, especially around Active Directory and M365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare examples of how you've successfully resolved user issues. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with Weston College
Do a bit of research on Weston College and its IT infrastructure. Understanding their environment will help you tailor your answers and show genuine interest in the position during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and any ongoing projects. This shows you're engaged and eager to contribute to their success.
