At a Glance
- Tasks: Provide 1st and 2nd line IT support, manage user accounts, and assist with hardware rollouts.
- Company: Join Weston College, one of the fastest-growing Colleges in the UK.
- Benefits: Full-time role with a supportive team and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to equality and inclusion.
- Why this job: Make a difference by helping students and staff with their IT needs.
- Qualifications: Level 3 technical qualifications and experience in customer service and IT support.
The predicted salary is between 30000 - 40000 £ per year.
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. This is a full-time role, working 37 hours per week. Your usual hours of work will be between 8.30am and 5.00pm. During term-time, you will be required to work between 10.00am and 6.30pm one day per week, on a rota basis, to ensure there is staff coverage of the IT Helpdesk.
As an IT Support Technician, you will be working on-site at our Knightstone Campus, where our IT department are based. However, as Weston College have sites across Weston-super-Mare and Bristol, you may from time to time be required to travel to other sites to provide hands-on technical support, therefore a full driving licence and access to your own transport is essential for this role.
Within this role you will:
- Provide 1st and 2nd line IT support, both in person and remotely.
- Create and manage end user accounts.
- Update and manage end user device assets and the rollout of hardware replacements.
- Release equipment and update the end user device asset management register.
You may also be asked to support with other activities and projects within the IT department. You will do this in a team that develop, adopt and continually improve work processes which align with best practice including ITIL, ISO27001 and Cyber Essentials standards.
To be successful in this role, you will need:
- Appropriate technical qualifications at Level 3 or above.
- At least 5 years of experience providing excellent customer service and 2nd line IT support within a technical IT related role.
- Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
- Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
- Full driving license and access to own transport.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process, please contact or 01934 411441.
Please note: this vacancy may close early if sufficient applications are received, so we encourage early applications.
IT Support Technician in Weston-super-Mare employer: Weston College Group
Weston College is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. As a rapidly expanding institution, we provide our IT Support Technicians with opportunities to enhance their skills while contributing to a supportive team culture that values innovation and collaboration. Located in the vibrant community of Weston-super-Mare, employees enjoy a fulfilling work-life balance and the chance to make a meaningful impact on students' educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Weston College or other places.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your experience with Active Directory and Microsoft products, as these will be key in impressing the hiring team.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Weston College. Let’s get you that IT Support Technician role!
We think you need these skills to ace IT Support Technician in Weston-super-Mare
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in 1st and 2nd line support, and don’t forget to mention your technical qualifications and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for Weston College. Keep it friendly and professional!
Show Off Your Technical Skills:Be specific about your technical skills in your application. Mention your experience with Active Directory, Microsoft 365, and any other relevant tools. We want to see that you know your stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Weston College!
How to prepare for a job interview at Weston College Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with Active Directory, Microsoft 365, and any other relevant tools. The more confident you are in your tech skills, the better you'll impress the interviewers!
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped users feel supported. This will highlight your ability to communicate effectively and empathise with users.
✨Familiarise Yourself with ITIL and Cyber Essentials
Understanding best practices like ITIL and Cyber Essentials is crucial for this role. Do some research on these frameworks and be ready to discuss how they apply to your work. Showing that you’re proactive about aligning with industry standards will definitely set you apart.
✨Plan Your Journey and Be Punctual
Since the role requires travel between sites, make sure you know how to get to the Knightstone Campus and any other locations. Arriving on time shows professionalism and respect for the interviewer's schedule. Plus, it gives you a chance to settle in and calm those pre-interview nerves!
