At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage user accounts.
- Company: Join Weston College, one of the fastest-growing Colleges in the UK.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a difference by helping students and staff with their tech needs.
- Qualifications: Level 3 technical qualifications and 5 years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. This is a full-time role, working 37 hours per week. Your usual hours of work will be between 8.30am and 5.00pm. During term-time, you will be required to work between 10.00am and 6.30pm one day per week, on a rota basis, to ensure there is staff coverage of the IT Helpdesk.
As an IT Support Technician, you will be working on-site at our Knightstone Campus, where our IT department are based. However, as Weston College have sites across Weston-super-Mare and Bristol, you may from time to time be required to travel to other sites to provide hands-on technical support, therefore a full driving licence and access to your own transport is essential for this role.
Within this role you will:
- Provide 1st and 2nd line IT support, both in person and remotely.
- Create and manage end user accounts.
- Update and manage end user device assets and the rollout of hardware replacements.
- Release equipment and update the end user device asset management register.
- You may also be asked to support with other activities and projects within the IT department.
You will do this in a team that develop, adopt and continually improve work processes which align with best practice including ITIL, ISO27001 and Cyber Essentials standards.
To be successful in this role, you will need:
- Appropriate technical qualifications at Level 3 or above.
- At least 5 years of experience providing excellent customer service and 2nd line IT support within a technical IT related role.
- Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
- Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
- Full driving license and access to own transport.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process.
Please note: this vacancy may close early if sufficient applications are received, so we encourage early applications.
IT Support Technician employer: Weston College Group
Weston College is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. As part of a rapidly expanding institution, employees benefit from a supportive culture that values diversity and inclusion, alongside opportunities for continuous learning and career advancement. Located in the vibrant community of Weston-super-Mare, the college provides a fulfilling workplace where IT Support Technicians can make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Weston College or similar institutions. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific technical issues or customer service challenges. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with the latest Microsoft products or any relevant projects you've worked on. This will help us see your enthusiasm and commitment to staying updated in the tech world.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in 1st and 2nd line support, and don’t forget to mention your technical qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've gone above and beyond for users in previous roles. We want to know how you handle tricky situations and keep users happy!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Weston College Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with Active Directory, Microsoft 365, and any other relevant tools. The more confident you are in your tech skills, the better you'll impress the interviewers!
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped users feel supported. This will highlight your ability to communicate effectively and empathise with users.
✨Familiarise Yourself with ITIL and Best Practices
Weston College values best practices like ITIL and Cyber Essentials. Do some research on these frameworks and be ready to discuss how you've applied similar principles in your previous roles. Showing that you understand these standards will demonstrate your commitment to quality and continuous improvement.
✨Plan for Travel and Flexibility
Since the role may require travel to different sites, make sure you're ready to discuss your driving experience and how you manage your time effectively. Being flexible with your hours is also key, so mention any past experiences where you've adapted to changing schedules or demands.
