At a Glance
- Tasks: Support learners with enquiries, applications, and enrolments through phone and face-to-face interactions.
- Company: Join a supportive team at Weston College, dedicated to learner success.
- Benefits: Flexible working hours, professional development, and a collaborative environment.
- Other info: Opportunities for training and growth in a dynamic role.
- Why this job: Make a real impact on learners' education and career journeys.
- Qualifications: Strong communication skills and customer-focused attitude required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated and customer-focused Learner Admissions & IAG Advisor to provide an outstanding front-line service to prospective and existing learners across our Further Education provision.
Whilst this is a full-time position (37 hours per week), we may be able to offer part-time working hours, working a minimum of 30 hours per week. This role is predominantly telephony-based, with approximately 70% of your time spent on phone and CRM/dialler systems, supporting learners with enquiries, applications, interviews and enrolments. The remaining 30% of the role is face-to-face, delivering Information, Advice and Guidance (IAG) through interviews, events, and enrolment activities.
You will support learners aged 16-19 and adults, using a range of communication methods including telephone, Microsoft Teams, CRM systems and in-person appointments, ensuring a professional, accurate and learner-focused experience at every stage of their journey.
Working Pattern- The role includes regular telephone-based work as a core responsibility.
- Face-to-face learner interviews and enrolments form a key part of the role.
- Interviews for 16-18 learners are often held between 4:00pm and 7:00pm, so you will be expected to work these hours on occasion.
- Some evening work will also be required for Open Evenings and events.
- Learner Information, Advice and Guidance (IAG)
- Deliver high-quality, impartial IAG tailored to individual learner needs.
- Conduct course guidance interviews (face-to-face, phone and online).
- Advise on courses, funding options, progression routes and Advanced Learner Loans.
- Assess learner eligibility, suitability and readiness for enrolment.
- Admissions and Enrolments
- Process applications accurately in line with College systems, policies and funding rules.
- Organise and support interview events, ensuring a positive learner experience.
- Complete learner enrolments, including documentation checks and payments.
- Maintain accurate and up-to-date CRM records.
- Customer Service and Communication
- Act as a first point of contact for course-related enquiries by phone, email, online platforms and in person.
- Manage enquiries through the admissions mailbox, CRM and main switchboard.
- Deliver timely, professional and accurate responses at all times.
- CRM and Dialler Systems
- Use CRM and dialler systems to manage learner communications and follow-ups.
- Record all interactions, outcomes and next steps accurately.
- Use data to support recruitment, engagement and retention targets.
- Outreach and Events
- Represent the College at Open Evenings, marketing events and community outreach activities.
- Deliver IAG at schools, external venues and online.
- Support marketing campaigns and gather learner feedback.
- Teamwork, Compliance and Development
- Work collaboratively within a centralised admissions and IAG team.
- Provide cover and support across CIS and Employment Services when required.
- Support the training and mentoring of new colleagues.
- Ensure compliance with GDPR, safeguarding, health & safety and College policies.
- Produce reports and deputise for the Admissions Manager when required.
- You will be confident and professional on the telephone, with strong communication skills.
- Customer-focused, organised and able to manage a high volume of enquiries.
- Comfortable working with CRM systems and digital platforms.
- Flexible, with the ability to work occasional evenings and weekends.
- Passionate about supporting learners to make informed education choices.
For full details about the role and its responsibilities, please view the job description and person specification attached above.
Why Join Us?- Make a real impact on learners' education and career journeys.
- Work within a supportive, collaborative team.
- Opportunities for training and professional development.
- A varied role combining telephony, digital and face-to-face learner engagement.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process.
Please note: this vacancy may close early if sufficient applications are received, so we encourage early applications.
Admissions Officer employer: Weston College Group
Weston College is an exceptional employer, offering a dynamic and supportive work environment for Admissions Officers. With a strong commitment to professional development and a focus on making a meaningful impact in learners' lives, employees benefit from a collaborative culture that values diversity and inclusion. Located in a vibrant community, the role provides opportunities for flexible working hours and engagement with a diverse range of learners, ensuring a rewarding and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer
✨Tip Number 1
Get to know the company! Research Weston College and understand their values, mission, and the specific role of an Admissions Officer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is heavily telephony-based, make sure you're comfortable speaking clearly and confidently over the phone. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Prepare for face-to-face interactions! Brush up on your IAG knowledge and think about how you'd handle different learner scenarios. Being ready for those in-person interviews will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Weston College. Don’t wait too long, as the vacancy might close early!
We think you need these skills to ace Admissions Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Admissions Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about connecting with learners, let your written communication shine! Use clear, professional language and demonstrate your customer-focused approach in your application.
Highlight Relevant Experience:If you've got experience in admissions, customer service, or using CRM systems, make it known! We love seeing how your background can contribute to providing outstanding support for our learners.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on this opportunity!
How to prepare for a job interview at Weston College Group
✨Know Your Stuff
Familiarise yourself with the role of an Admissions Officer and the specific responsibilities outlined in the job description. Understand the importance of providing high-quality Information, Advice and Guidance (IAG) to learners, as well as the systems you'll be using, like CRM and dialler systems.
✨Practice Your Communication Skills
Since this role is heavily telephony-based, practice your phone etiquette and ensure you can communicate clearly and professionally. Role-play common scenarios you might encounter during calls or face-to-face interviews to build your confidence.
✨Show Your Customer Focus
Be prepared to discuss how you would handle various learner enquiries and demonstrate your customer service skills. Think of examples from your past experiences where you went above and beyond to support someone, as this will resonate well with the interviewers.
✨Flexibility is Key
Highlight your willingness to work occasional evenings and weekends, as this is part of the role. Share any previous experiences where you adapted your schedule to meet the needs of your team or clients, showing that you're a team player who can handle varying demands.
