At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients.
- Company: Join Weston Beamor, the UK's leading jewellery manufacturer with a proud heritage.
- Benefits: Enjoy 24 days holiday, health care cash plan, and staff discounts.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be the voice of our customers and help them shine with expert advice.
- Qualifications: Experience in customer service or sales, excellent communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location - Jewellery Quarter, Birmingham (on site)
Benefits - 24 days holiday plus bank holidays, company pension, health care cash plan, employee assistance program, retail discounts, staff discounts, eye test vouchers, flu jabs.
Deliver exceptional service. Build lasting relationships. Help our customers shine.
We are looking for a friendly, proactive Customer Service & Sales Executive to join our team.
This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, enjoys building relationships and has a natural ability to identify sales opportunities.
As a Customer Service & Sales Executive, you'll be the first point of contact for many of our customers, providing expert advice, resolving queries and supporting them throughout their buying journey.
Working closely with colleagues across Sales, Production and Operations, you'll help ensure every customer receives a professional, knowledgeable and seamless experience.
- What you'll be doing
- Deliver a high standard of customer service across all customer interactions.
- Accurately log enquiries and process customer orders using internal systems.
- Resolve customer queries and complaints promptly, professionally and empathetically.
- Build positive, long-lasting relationships with customers through excellent communication and support.
- Maintain accurate customer records and ensure high-quality data is captured.
- Act as the voice of the customer by sharing feedback with key stakeholders to improve the customer experience.
- Identify buying opportunities and confidently explain the features and benefits of our products and services.
- Educate customers on jewellery components, manufacturing processes and product suitability.
- Support customers in selecting the most appropriate products for their requirements.
- Assist the Sales team with customer enquiries, quotations, orders and product launches.
- Promote additional products and services where appropriate to maximise sales opportunities.
- Develop and maintain a strong understanding of our jewellery products and manufacturing capabilities.
- Work collaboratively with Production, Design and other departments to resolve customer issues efficiently.
- Support continuous improvement by identifying opportunities to enhance the customer journey.
- Contribute to maintaining consistently high customer satisfaction levels.
What we're looking for
- Previous experience in a customer service, sales support or customer-facing role.
- Excellent communication skills, both written and verbal.
- Strong relationship-building and customer engagement skills.
- Confident using CRM or customer management systems.
- Good IT skills and experience using Microsoft Office.
- Strong attention to detail and accuracy when processing customer information.
- GCSE Maths (Grade C/4 or above) or equivalent.
- A proactive approach with excellent problem-solving skills.
- Experience within a manufacturing, jewellery or product-based business.
- Knowledge of jewellery products and manufacturing processes.
- Experience supporting a sales function.
- Understanding of stock control or production planning.
- Experience handling customer complaints and resolutions.
- What you'll bring
You’ll be someone who genuinely enjoys helping people and takes pride in delivering exceptional customer experiences.
You’ll combine empathy with commercial awareness, recognising opportunities to add value while ensuring customers receive honest, knowledgeable advice.
You’ll be resilient, collaborative and confident communicating with colleagues across the business, taking ownership of customer enquiries from start to finish.
About the Company
At Weston Beamor we create high-quality, ethically crafted jewellery that celebrates life’s most treasured moments.
As the UK's leading jewellery manufacturer, we are proud to create designs that bring joy to special occasions, underpinned by our dedication to exceptional service, quality and innovation.
If you’re passionate about customer service, enjoy building relationships and would like to join a business with a proud heritage, a commitment to craftsmanship and an exciting future, we’d love to hear from you.
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Customer Service & Sales Executive in Birmingham employer: Weston Beamor
Weston Beamor is an excellent employer located in Birmingham, offering a supportive work culture that values proactive contributions and attention to detail. Employees benefit from 24 days of holiday, a pension plan, and healthcare options, alongside opportunities for professional growth within a dynamic environment. This maternity cover role not only allows you to make a meaningful impact across finance, HR, and payroll functions but also fosters a collaborative atmosphere where your skills can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Executive in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Weston Beamor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Weston Beamor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Executive in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Weston Beamor:Your cover letter is your chance to shine! Tell us why you want to work at Weston Beamor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Weston Beamor!
How to prepare for a job interview at Weston Beamor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
