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- Tasks: Lead shifts and ensure top-notch service in a fast-paced catering environment.
- Company: Join a vibrant catering team known for its homemade products and exceptional customer experiences.
- Benefits: Flexible weekend hours, competitive pay, and opportunities for growth.
- Why this job: Be a key player in creating memorable experiences for customers while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for excellent service are essential.
- Other info: Perfect for those looking to step up in their catering career!
The predicted salary is between 24000 - 36000 £ per year.
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you'll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer, champion our homemade products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities:
- Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensuring the team are delivering excellent customer service and brand excellence.
- Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications:
- We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment.
- Great communication skills and a can-do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.
- Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
Weekend Service Leader employer: Westmorland Limited
Contact Detail:
Westmorland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Service Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. Being able to share these experiences will demonstrate your capability to manage shifts effectively.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering excellent service, so make sure they see your passion for it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Weekend Service Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about leading a team and delivering top-notch service. Share any relevant experiences that highlight your passion for catering and customer service.
Tailor Your Application: Make sure to customise your application to fit the Service Leader role. Highlight your leadership skills and any experience in high-volume environments. We love seeing how your background aligns with our brand standards and customer service excellence!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Westmorland Limited
✨Know the Brand Inside Out
Before your interview, make sure you understand the brand's values and what makes their service unique. Familiarise yourself with their homemade products and customer service standards. This will help you demonstrate your passion for the role and show that you're aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a high-pressure environment. Highlight how you motivated your colleagues and ensured excellent service delivery. This will illustrate your capability to manage shifts effectively and support your team.
✨Practice Your Communication
Since great communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios or team management situations to showcase your can-do attitude and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training processes for new colleagues or how they maintain brand standards during busy periods. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
