At a Glance
- Tasks: Engage with customers, serve delicious food, and ensure a safe filling station experience.
- Company: Join the Westmorland family, known for unique motorway service areas since 1972.
- Benefits: Enjoy competitive pay, free meals, generous discounts, and a paid day off for your birthday.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a warm team delivering exceptional service and making memorable customer experiences.
- Qualifications: A positive attitude and willingness to learn; retail experience is a plus but not required.
The predicted salary is between 12 - 12 £ per hour.
Working alongside your team of colleagues you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality you will use your passion for delivering exceptional customer service to ensure our customers are given a memorable experience every time they stop with us.
As part of the Filling Station team you will support with all duties in the Filling Station, be that working on the till, stock replenishment, cooking off our homemade food, serving customers on the Deli counter or making artisan coffees for customers to take away. Safety is a priority when working in our filling station and you will oversee the safe delivery and dispensing of petroleum products in line with our health and safety standards.
You should have a positive 'can do' mindset, a passion for delivering great customer service and a willingness to learn about our products. If you have previous experience in a retail or filling station environment that's great but don't worry if you don't. We offer full training to get you up to speed and give you knowledge of all our products and how we work at the Westmorland Family. You must be over 18 to work in our Filling Stations.
At Westmorland we are a family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more. If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).
Team Member – Filling Station employer: Westmorland Limited
Westmorland is an exceptional employer that values its team members and fosters a warm, family-oriented work culture. With a commitment to employee growth through comprehensive training and generous benefits such as discounts, free meals, and additional holiday entitlements, working at our Junction 38 Services location offers a rewarding experience in a unique environment dedicated to local produce and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member – Filling Station
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westmorland and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows respect for the opportunity and gives a great first impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Westmorland family right from the start!
We think you need these skills to ace Team Member – Filling Station
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see your passion for customer service, so don’t be shy about sharing your experiences that highlight this!
Tailor Your Application:Make sure to tailor your application to the role of Team Member at our Filling Station. Mention any relevant experience or skills you have, even if it’s not directly in a filling station environment. We love seeing how your unique background can fit into our family!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Westmorland Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond for customers, even if it’s from a different role.
✨Know the Company and Its Values
Do a bit of homework on Westmorland and their unique approach to service. Familiarise yourself with their values of Warmth, Graft, and Courage, and think about how you can embody these in your role as a Team Member.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle various tasks at the filling station, like working on the till or serving food. Think about how you would manage busy periods and ensure safety while dispensing products.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about training opportunities or how the team collaborates to create memorable customer experiences.
