At a Glance
- Tasks: Engage with customers and provide exceptional service during night shifts.
- Company: Join a family-run business known for unique motorway service areas.
- Benefits: Enjoy competitive pay, free meals, discounts, and generous holiday entitlements.
- Other info: Flexible night shifts with opportunities for growth and development.
- Why this job: Make memorable experiences for customers while working in a dynamic environment.
- Qualifications: Must be over 18; customer service skills are a plus.
The predicted salary is between 29500 - 30500 £ per year.
About The Role
Working overnight you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality you will use your passion for delivering exceptional customer service to ensure our customers are given a memorable experience every time they stop with us. You could be working in our Quick Kitchens serving hot drinks and our homemade sausage rolls or in our Filling Station looking after our customers making a stop to fuel-up their vehicle and themselves.
As part of the Filling Station team you will support with all duties of that department. You could be working on the till, stock replenishment, maintaining our facilities or preparing and cooking off our homemade food whilst always providing a great experience for our customers travelling through the night. You will be required to work outside at times, keeping our forecourt clean and tidy and will oversee the safe delivery and dispensing of petroleum products in line with our health and safety standards.
When working in the Quick Kitchen, you and a dedicated team will be responsible for looking after our customers in the main services area, serving proper food and drinks on the motorway. You could be called upon to report any issues to the relevant department lead, escalate emergencies and think on your feet to resolve customer queries.
We are Europe’s number one Electric Vehicle charging hub and see a large number of those customers overnight alongside a full HGV park. Our customers have varied needs and queries and you will be expected to serve and assist them in the best way possible.
You will be working 5 shifts out of 7 in a week and must be available to be scheduled for any night of the week. Shifts are typically 10pm – 6am but could vary depending on trade and the time of the year.
About You
You must be over 18 to work in our Filling Stations.
About Us
At Westmorland we are a family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more. If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).
Night Shift Customer Service Specialist employer: Westmorland Limited
At Westmorland, we pride ourselves on being a family-run business that values warmth, graft, and courage. As a Night Shift Customer Service Specialist, you will enjoy a supportive work culture with generous benefits, including free meals during shifts, discounts in our farmshops and kitchens, and a paid day off for your birthday. With opportunities for personal growth and the unique advantage of working at Europe's number one Electric Vehicle charging hub, you'll be part of a dedicated team committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westmorland and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share those stories!
✨Tip Number 3
Dress the part! Even though it's a night shift, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Night Shift Customer Service Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through! We want to see how you connect with customers and your passion for delivering exceptional service. Don’t be afraid to share a little about yourself!
Tailor Your Application:Make sure to tailor your application to the Night Shift Customer Service Specialist role. Highlight any relevant experience you have in customer service or working night shifts. This shows us that you understand what the job entails and are ready to jump in!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff! Use bullet points if it helps to make your skills and experiences stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Westmorland Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Night Shift Customer Service Specialist role. Familiarise yourself with the tasks you'll be doing, like serving food and drinks or assisting customers at the Filling Station. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your warm and friendly personality, which is key for this job.
✨Prepare for Night Shift Challenges
Working nights can be quite different from daytime shifts. Be prepared to discuss how you handle working during unconventional hours and any strategies you have for staying alert and engaged. This shows that you’re aware of the unique demands of the role and are ready to tackle them head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical night shift looks like, or how they support their staff. This not only shows your interest but also helps you determine if the company is the right fit for you.
