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- Tasks: Lead shifts and ensure top-notch service in our catering department.
- Company: Join a vibrant team dedicated to delivering delightful customer experiences.
- Benefits: Enjoy a Monday to Friday schedule with competitive pay and growth opportunities.
- Why this job: Be the driving force behind exceptional service and champion our delicious homemade products.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Perfect for those looking to step up in a fast-paced catering environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer, champion our homemade products and ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities:
- Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensuring the team are delivering excellent customer service and brand excellence.
- Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications:
- Ability to lead and motivate a team on a daily basis in a fast moving environment.
- Great communication skills and a can-do attitude are essential.
- High standards of excellence within delivery of quality food, customer service and cleanliness.
- Experience of leading a team in a fast paced, high volume catering environment would be an advantage.
- We'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
Service Leader – Monday to Friday in Gloucester employer: Westmorland Limited
Contact Detail:
Westmorland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Leader – Monday to Friday in Gloucester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've successfully led a team or handled a challenging situation. Being able to share these experiences will demonstrate your capability to manage shifts effectively.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to maintaining those high standards of service and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the team.
We think you need these skills to ace Service Leader – Monday to Friday in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the catering industry shine through. We want to see that you’re genuinely excited about leading a team and delivering top-notch service to our customers.
Highlight Relevant Experience: Make sure to mention any previous experience you have in a fast-paced catering environment. If you've led a team before, share those stories! We love to see how you've motivated others and maintained high standards.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Westmorland Limited
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with the company’s values and offerings. Dive into their menu, understand their homemade products, and be ready to discuss how you can champion these in your role as a Service Leader.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a shift. Highlight your ability to motivate colleagues and handle high-pressure situations, as this will demonstrate your readiness for the fast-paced environment.
✨Emphasise Customer Service Excellence
Be ready to talk about what excellent customer service means to you. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on delivering a unique and delightful experience.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes for new colleagues, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
