At a Glance
- Tasks: Lead shifts in catering, ensuring top-notch service and brand standards.
- Company: Join a vibrant catering team known for delightful customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with room for personal and professional development.
- Why this job: Be a key player in creating memorable dining experiences for customers.
- Qualifications: Strong leadership skills and a passion for excellent service.
The predicted salary is between 22950 - 28050 £ per year.
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place.
In this hands-on customer facing role, you'll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
- Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
- Ensuring the team are delivering excellent customer serviceand brandexcellence.
- Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment.
Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.
Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.
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Service Leader - Catering in Penrith employer: Westmorland Hotel
At Westmorland Hotel, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where creativity thrives. Our commitment to local, seasonal cuisine not only enhances your culinary skills but also provides opportunities for professional growth through our apprenticeship programme. Join us to be part of a team that values quality, teamwork, and the development of future chefs in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Service Leader - Catering in Penrith
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Westmorland Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Westmorland Hotel
Don't be shy about reaching out to Westmorland Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Leader - Catering in Penrith
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Westmorland Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Westmorland Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
