At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage daily operations.
- Company: Join a vibrant filling station known for its unique customer experience.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fun and engaging workplace.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in fast-paced environments with strong leadership and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
As the Filling Station Manager you will be accountable for leading a customer focussed and commercially led department, by growing and developing a caring and knowledgeable team of colleagues.
Passionate about 'how we do business' you will champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
- Your overall responsibilities will include;
- Setting the goals for the department aligned to our values
- Lead a team of Service Leaders to ensure they deliver great customer service and brand excellence on every shift through a team of colleagues.
- Day to day management of the department including stock control and cash handling
- Responsible for the financial performance of the department including achievement of sales, margin and waste targets along with budget analysis and setting, cost management and profit control.
- Look at the business through the eyes of our customers to continuously improve the offering and spot and act on opportunities that will bring commercial benefit
- Day to day management of the Service Leaders and Colleagues including rota and shift management and all aspects of people management.
- Coach and guide colleagues to delight our customers
- Ensure the team maintain a clean, tidy and safe environment which is compliant with relevant legislation and internal policies and procedures
- Work with the People Team to recruit the right people into our business, lead, train and coach all colleagues to achieve their best possible performance in their role.
- Work closely with the Commercial team to deliver the products and product standards in line with our brand.
You should have experience working in a high volume, fast paced environment with great leadership and communication skills, a can-do attitude and respect for others.
Good commercial acumen is required including experience of financial controls within an operation including sales, stock management and wastage controls You will be recruiting, managing and developing a team as well as dealing all aspects of people management as we create teams that can deliver an excellent experience for our customers so some experience in this is important.
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Filling Station Manager in Gloucester employer: Westmorland Hotel
At Westmorland Hotel, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where creativity thrives. Our commitment to local, seasonal cuisine not only enhances your culinary skills but also provides opportunities for professional growth through our apprenticeship programme. Join us to be part of a team that values quality, teamwork, and the development of future chefs in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Filling Station Manager in Gloucester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Westmorland Hotel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Westmorland Hotel!
We think you need these skills to ace Filling Station Manager in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Westmorland Hotel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Westmorland Hotel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Westmorland Hotel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Westmorland Hotel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
