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- Tasks: Coordinate care schedules and support clients with a positive, caring approach.
- Company: Join Westmorland Homecare, a community-focused homecare provider.
- Benefits: Enjoy competitive pay, company events, and health & wellbeing programmes.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while building lasting friendships.
- Qualifications: Must be a driver with excellent communication and organisational skills.
The predicted salary is between 29000 - 29000 £ per year.
Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to make friendships that last a lifetime and create treasured memories for both you and our clients. Put simply, a job with Westmorland Homecare will probably be the best job you have ever had.
We are looking for someone to join our Scheduling Team to help support our ever growing team. The role is based in our Lancaster Office, Monday to Friday, 9am-5pm. You will also be part of the on-call rota which involves taking the on-call phone home on some evenings and weekends. Being a driver is essential for the role.
Everyone at Westmorland Homecare works in a way that enables us to deliver our values, in all that we do every day:
- Kind – staff who are genuinely kind, caring and respectful
- Innovative – pioneering a fresh approach to homecare in our community
- Trusted – delivering safe, reliable, and consistently outstanding service
- Enriching – enabling all our clients to lead happy and fulfilling lives
Pay: £29,000.00 per year
Responsibilities:
- Answering incoming calls in a positive, happy, professional, unrushed, and pleasant manner making the caller feel important and special
- Ensure that all your clients care calls have staff allocated to undertake them
- Keep on top of the unassigned care calls
- Cover care calls for staff when sickness or other problems arise
- Keep continuity for clients and as small a team of regular Homecare Assistants as possible
- Never leave the office with care calls still unassigned for the next three days
- Do any care calls which you are unable to cover
- Support the Homecare Assistants to deliver the care in whatever way is required
- Deal with and action any day-to-day issues that arise in your client’s care
- Schedule any changes to existing client’s packages of care
- Proactively improve the schedules
- Proactively create better runs for Homecare Assistants and better hours
- Proactively reduce travel time and mileage for the Homecare Assistants
- Proactively improve continuity for clients by having their favourite Homecare Assistants most frequently
- Schedule new clients onto the system and input all their information
- Manage all holiday requests from Homecare Assistants and cover the calls
- Feed back to the Homecare Assistants and family to let them know about any actions you have taken
- Track your clients in hospital and ensure the schedules accurately reflect this
- Arrange introductions for Homecare Assistants going to a client for the first time
- Inform the Client Experience Coordinator and Care Manager if significant issues arise which requires a full formal service review rather than being just a day-to-day issue
- Build positive collaborative relationships with our partner organisations such as Occupational Therapists, District Nurses and GPs
- Ensure all our clients are happy and have a great experience of their care
- Contribute to staff retention
- Participate in a share of the on-call rota out of hours
- Promoting the good name of Westmorland Homecare in the community
- Any other activities that may be necessary to meet the needs of the business
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount
Care Coordinator - Scheduler employer: Westmorland Homecare
Contact Detail:
Westmorland Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator - Scheduler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might know someone at Westmorland Homecare. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company values and how they align with your own. Be ready to share examples of how you've demonstrated kindness, innovation, and trust in your previous roles.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or family member. This will help you feel more confident and articulate when discussing your experience and why you're the best fit for the Care Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Westmorland Homecare team.
We think you need these skills to ace Care Coordinator - Scheduler
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see how much you care about helping others and why you think this role is perfect for you!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Care Coordinator role. We love seeing how your past roles have prepared you for this opportunity, so don’t hold back on those details!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can connect with clients and staff alike, so let your personality come through while keeping it respectful.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Westmorland Homecare
✨Know the Company Values
Before your interview, take some time to understand Westmorland Homecare's core values: Kindness, Innovation, Trust, and Enrichment. Think about how your personal experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Scheduling Skills
As a Care Coordinator, you'll need to manage schedules effectively. Prepare to discuss any previous experience you have in scheduling or coordinating tasks. Bring examples of how you've handled last-minute changes or resolved conflicts in schedules to show your problem-solving skills.
✨Emphasise Communication Skills
This role requires excellent communication, both with clients and staff. Be prepared to talk about how you ensure clear and positive communication in your previous roles. You might even want to role-play a scenario where you handle a difficult call to demonstrate your approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like covering for a sick staff member or dealing with an unhappy client. Think through potential scenarios beforehand and outline your thought process on how you would tackle these challenges effectively.