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For Companies At a Glance
- Tasks: Coordinate care for clients, ensuring they receive the best support and experience.
- Company: Join Westmorland Homecare, a caring and innovative community-focused organisation.
- Benefits: Enjoy a competitive salary, company events, and health & wellbeing programmes.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building lasting friendships.
- Qualifications: Experience in client-facing roles and a valid driver's licence are essential.
The predicted salary is between 29000 - 29000 £ per year.
About the Role
Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to build friendships that last a lifetime and create treasured memories for both you and our clients. The role is based in our office Monday to Friday, 9 am‑5 pm, with an on‑call rota that includes evenings and weekends. Being a driver is essential for the role. Our care coordinators are allocated a specific area of responsibility and, by working closely with each other, provide day‑to‑day support for our care team.
Core Values
- Kind – staff who are genuinely kind, caring and respectful
- Innovative – pioneering a fresh approach to homecare in our community
- Trusted – delivering safe, reliable, and consistently outstanding service
- Enriching – enabling all our clients to lead happy and fulfilling lives
Pay: £29,000.00 per year
Duties
- Answer incoming calls in a positive, happy, professional, unrushed and pleasant manner, making the caller feel important and special
- Complete needs assessment for new clients
- Write care plans for new clients and keep them up to date
- Introduce HCAs to new clients and ensure they understand the clients’ needs and wishes
- Complete all client quality assurance checks as per the QA schedule
- Complete all client service reviews and care plan revisions as per the QA schedule
- Follow up any actions required as identified in QA and service review
- Do interim service reviews when required due to changes in needs, hospitalisation, etc.
- Send referrals to other allied agencies when the need is identified by any staff member
- Build positive collaborative relationships with our partner organisations such as OTs, DNs and GPs
- Ensure all our clients are happy and have a great experience of their care
- Contribute to staff retention
- Participate in a share of the on‑call rota out of hours
- Promote the good name of Westmorland Homecare in the community
- Carry out any other activities that may be necessary to meet the needs of the business
Qualifications
- Proven office experience in a client‑facing role
- Having a driver’s licence and access to your own car is essential for the role
- Strong understanding of care plans
- Excellent communication and interpersonal skills
- Ability to coordinate and manage multiple tasks efficiently
- Detail‑oriented with strong organisational skills
- Experience in healthcare or related fields is a plus
Benefits
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount
Care Coordinator - Client Experience employer: Westmorland Homecare
Contact Detail:
Westmorland Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator - Client Experience
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about your past experiences and how they align with the role at Westmorland Homecare. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your personality! During interviews, let your kindness and caring nature shine through. Remember, this role is all about building relationships, so be genuine and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Care Coordinator - Client Experience
Some tips for your application 🫡
Show Your Kindness: In your application, let your genuine kindness and caring nature shine through. We want to see how you connect with people and make them feel valued, just like you would in the role of a Care Coordinator.
Highlight Your Experience: Make sure to showcase any relevant office or client-facing experience you have. We’re looking for someone who understands care plans and can manage multiple tasks efficiently, so don’t hold back on those details!
Be Professional Yet Personal: When writing your application, strike a balance between professionalism and a personal touch. We appreciate a friendly tone that reflects our core values, so let your personality come through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this special opportunity to make a difference in our community.
How to prepare for a job interview at Westmorland Homecare
✨Know the Core Values
Before your interview, take some time to familiarise yourself with Westmorland Homecare's core values: Kindness, Innovation, Trust, and Enrichment. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the role of a Care Coordinator.
✨Showcase Your Communication Skills
As a Care Coordinator, you'll need to communicate effectively with clients and staff alike. Prepare to discuss specific instances where you've successfully managed client relationships or resolved conflicts. Practising clear and positive communication during the interview will also help you make a great impression.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks efficiently, so be ready to share how you prioritise and organise your workload. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses when discussing past experiences related to task management.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the Care Coordinator position and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Ask about the on-call rota or how the team collaborates to support clients.