At a Glance
- Tasks: Lead shifts and ensure top-notch service in our catering department.
- Company: Join a vibrant team dedicated to delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to shine and develop.
- Why this job: Be the face of our brand and create memorable moments for customers.
- Qualifications: Strong leadership skills and a passion for excellent service.
The predicted salary is between 25000 - 30000 £ per year.
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer, champion our homemade products and ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities:
- Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensuring the team is delivering excellent customer service and brand excellence.
- Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications:
- Ability to lead and motivate a team on a daily basis in a fast moving environment.
- Great communication skills and a can-do attitude are essential.
- High standards of excellence within delivery of quality food, customer service and cleanliness.
- Experience of leading a team in a fast paced, high volume catering environment would be an advantage.
- We’d also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
Service Leader – Catering in Gloucester employer: Westmorland Family
Westmorland Family is an excellent employer, offering a supportive and family-oriented work culture at Gloucester Services. With generous holiday entitlements, free meals during shifts, and unique perks like a paid birthday day off, employees can enjoy a fulfilling work-life balance while receiving comprehensive training and growth opportunities in the fresh food production sector.
