At a Glance
- Tasks: Lead a dynamic catering operation, ensuring top-notch service and food quality.
- Company: Join a family-run business with a passion for local food and community.
- Benefits: Enjoy discounts, free meals, generous holidays, and a paid day off for your birthday.
- Other info: Be part of a supportive team that values warmth, graft, and courage.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in customer service and knowledge of food safety regulations.
The predicted salary is between 40500 - 49500 £ per year.
You will be responsible for leading a smooth and efficient catering operation that covers our main kitchen and café. Passionate about our cause, you will know our food and business inside out and deliver operational goals, excellent standards and behaviours in line with our values to ensure we attain the highest levels of service and memorable moments for our customers.
Your responsibilities will be as follows:
- Through coaching and presence in the department, you will work through the Service Leaders to ensure your team are consistently delivering brilliant customer service, food quality, day-to-day standards and availability.
- Lead your team to maintain a clean, tidy and safe environment. You are responsible for ensuring accurate completion of all statutory and company paperwork including compliance in Health & Safety, Food Hygiene; COSHH controls taking corrective action where necessary.
- Identify the root cause of issues promptly ensuring you work to continuously improve, and impress. You will work with appropriate parties to address matters and escalate when needed to ensure minimal interference with trade and customer experience.
- Support the stock controller to ensure adequate stock levels and assist with stock taking and wastage levels.
- Share your expertise to ensure your team develop excellence in cash-handling. You are responsible for following correct procedures and taking appropriate actions if shortages are identified.
- Work with the Station Manager to drive sales growth without compromising quality or margins. Know your numbers and consider all catering-related costs in line with Company targets.
- Assist the Station Manager with rota planning including scheduling, recruitment, absence and holiday management to meet customer needs, as well as reporting any issues on hours or budgets to the Operations Manager.
- Support the Service Leaders with delivery of the learning journey and any training, including new products or processes and engagement reviews. Ensure all are completed and recorded in a timely manner.
About You
- Passionate about great service and our unique business, the successful candidate will display our values of warmth, graft and courage to bring to life our story for their colleagues and customers.
- A hands-on approach to coaching your team to deliver the very best for our customers.
- Knowledge of food safety and health and safety legislation.
- A warm and friendly manner and be someone who goes above and beyond for both customers and colleagues alike.
- A passion for our food, local suppliers and our landscape.
- Be excited by working in a dynamic and at times demanding environment.
- Exceptionally high standards for customer service, food quality and cleanliness and standards.
About Us
At Westmorland, we are a family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District.
We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more.
Deputy Station Manager in Gloucester employer: Westmorland Family
At Westmorland, we pride ourselves on being a family-run business that values warmth, graft, and courage. As a baker in our friendly team, you'll enjoy a supportive work culture with opportunities for growth, generous discounts, free meals during shifts, and unique benefits like a paid day off for your birthday. Located in the picturesque Lake District, our sites offer not only a fulfilling role but also free or discounted travel options to make your commute easier.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Station Manager in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Westmorland Family. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Westmorland Family
Don't be shy about reaching out to Westmorland Family directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Station Manager in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Westmorland Family and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Westmorland Family
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
