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- Tasks: Oversee planning applications and provide advanced technical support to ensure smooth operations.
- Company: Join the supportive team at Westmorland and Furness Council, shaping local growth.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Why this job: Make a real impact in public service while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and experience in technical support and planning validation required.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
About this opportunity
An excellent opportunity has arisen to join Westmorland and Furness Council’s Technical Services team as a Senior Technical Services Officer, supporting the smooth and efficient operation of our Planning function. The Senior Technical Services Officer is responsible for overseeing the validation of planning applications, consultation, document management, and the maintenance of key records. The post holder plays a critical role in enabling timely decision‑making, maintaining transparency, and supporting high‑quality service delivery.
The Senior Technical Services Officer is responsible for providing advanced technical support to the Planning Service. Reporting to the Technical Services team leader, you’ll ensure that applications are validated and processed accurately and efficiently whilst playing a key part in delivering excellent customer service. This role acts as a key support figure within the team, handling complex tasks, assisting junior colleagues, and ensuring high‑quality service delivery, including support with finance and planning appeals. The Senior Technical Services Officer helps streamline workflows, maintain compliance with regulatory standards, and fosters a collaborative environment within Technical Services. This is a varied and rewarding role for someone who enjoys working in a detail‑oriented, fast‑paced environment and takes pride in delivering excellent customer service. You’ll be part of a supportive and collaborative team committed to helping shape the growth and development of Westmorland and Furness.
Who we are looking for…
We’re seeking a highly organised and proactive individual with experience in technical support and Planning validation. You’ll bring:
- Strong technical and administrative skills, with experience handling complex planning applications, data and case management tasks.
- A good understanding of planning legislation and processes, or a willingness to develop this knowledge.
- Ability to interpret legislation, calculate planning application fees and administer financial aspects of the process.
- Excellent communication and customer service skills, with the ability to provide clear advice and support to colleagues and applicants.
- Proficiency in using IT systems and databases to manage information accurately and efficiently.
- The ability to work independently, prioritise workloads, and maintain attention to detail while meeting deadlines.
If you have a keen eye for detail, a collaborative approach, and a passion for delivering high‑quality public service, we’d love to hear from you.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
Senior Technical Services Officer employer: Westmorland And Furness Council
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Services Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Westmorland and Furness Council on LinkedIn. A friendly chat can give you insider info about the team and the role, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on planning legislation and processes. We recommend creating a cheat sheet of key points to discuss, so you can confidently showcase your knowledge and how it relates to the Senior Technical Services Officer role.
✨Tip Number 3
Practice your customer service skills! Think of examples where you've provided excellent support in previous roles. This will help you demonstrate your ability to handle complex tasks and maintain high-quality service delivery during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our collaborative team at Westmorland and Furness Council.
We think you need these skills to ace Senior Technical Services Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in technical support and planning validation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate how you’ve effectively communicated with colleagues and customers in the past. We love seeing examples of clear advice and support you've provided!
Highlight Your Attention to Detail: This position requires a keen eye for detail, so make sure to mention any experiences where your attention to detail made a difference. Whether it’s managing complex applications or ensuring compliance, we want to know how you’ve excelled in these areas.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Planning Legislation
Make sure you brush up on the relevant planning legislation and processes before your interview. Being able to discuss specific regulations and how they apply to the role will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Showcase Your Technical Skills
Prepare examples of how you've handled complex planning applications or managed data in previous roles. Highlighting your technical and administrative skills with real-life scenarios will demonstrate your capability to excel as a Senior Technical Services Officer.
✨Emphasise Customer Service
Since this role involves providing excellent customer service, think of instances where you've gone above and beyond for clients or colleagues. Be ready to share these stories to illustrate your communication skills and commitment to high-quality service delivery.
✨Demonstrate Your Organisational Skills
The ability to prioritise workloads and maintain attention to detail is crucial. Prepare to discuss how you manage your time effectively, especially in fast-paced environments. This will reassure them that you can handle the demands of the role while ensuring compliance and efficiency.