At a Glance
- Tasks: Be the friendly face of our library, helping customers and supporting events.
- Company: Join the Westmorland and Furness Council team in a vibrant community.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive discounts.
- Other info: Flexible zero hours role with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for two zero hours posts to support our hard‑working library team in Eden. Predominantly based in Penrith library but they may be asked to provide cover in one of our branch libraries in Alston, Appleby or Kirkby Stephen.
The role is extremely varied and requires individuals to:
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
- Carry out general library duties, help with the security of buildings and basic health and safety tasks.
- Support a wide range of events and activities for all ages.
- Work as part of a team.
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification, Role Profile.
Library and Customer Assistant - WMF2950e in Penrith employer: Westmorland And Furness Council
At Westmorland and Furness Council, we pride ourselves on being an excellent employer that values our staff and their contributions. Our supportive work culture fosters teamwork and personal growth, offering a range of benefits including a competitive pension scheme and enhanced annual leave. Located in the picturesque Eden area, this role not only provides meaningful engagement with the community but also allows for diverse experiences across various library branches.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and Customer Assistant - WMF2950e in Penrith
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with the types of enquiries you might face and think about how you'd handle them. This shows you're proactive and genuinely interested in the role!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with a friend or family member. Being able to demonstrate your ability to handle enquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network with current library staff if you can. They can provide insights into the team dynamics and what it’s really like working there. Plus, it might give you a leg up when it comes to references!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the benefits we offer!
We think you need these skills to ace Library and Customer Assistant - WMF2950e in Penrith
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've helped others and dealt with enquiries, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can relate their experiences to our needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've gone above and beyond to help someone, especially in a library or similar setting. This will show that you understand the importance of being the first point of contact for customers.
✨Brush Up on IT Knowledge
Since you'll be dealing with IT enquiries, it’s a good idea to familiarise yourself with common library technologies and digital resources. Be prepared to discuss how you would assist customers with tech-related questions, as this could come up during the interview.
✨Teamwork is Key
This role requires working as part of a team, so think about times when you've collaborated successfully with others. Be ready to share these experiences and demonstrate your positive outlook towards teamwork and service development.
✨Show Enthusiasm for Events and Activities
The job involves supporting a variety of events and activities. Show your enthusiasm by discussing any relevant experience you have in organising or participating in community events. This will illustrate your commitment to engaging with all ages and contributing to the library's vibrant atmosphere.
