At a Glance
- Tasks: Be the friendly face of our library, helping customers and supporting events.
- Company: Join a supportive team at Westmorland and Furness Council.
- Benefits: Flexible zero hours contract with opportunities for personal growth.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 24000 - 27100 £ per year.
We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for two zero hours posts to support our hard-working library team in Eden. Predominantly based in Penrith library but they may be asked to provide cover in one of our branch libraries in Alston, Appleby or Kirkby Stephen.
Key Responsibilities
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
- Carry out general library duties, help with the security of buildings and basic health and safety tasks.
- Support a wide range of events and activities for all ages.
Qualifications
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, a positive outlook to service development and change, and a willingness to work as part of a team.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment. Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old who meet the essential criteria for the role.
Library and Customer Assistant in Penrith employer: Westmorland And Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As a Library and Customer Assistant in the picturesque Eden area, you will enjoy flexible working hours while contributing to community engagement through various events and activities, all within a team dedicated to exceptional customer service.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and Customer Assistant in Penrith
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Westmorland And Furness Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Westmorland And Furness Council and let us see your personality shine through!
We think you need these skills to ace Library and Customer Assistant in Penrith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Westmorland And Furness Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Westmorland And Furness Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Westmorland And Furness Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Westmorland And Furness Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Westmorland And Furness Council will surely appreciate.
