Westmorland and Furness Council is seeking an Information and Case Management Officer to join our Customer Service team. You will handle complaints, FOI requests, MP Enquiries and compliments, providing guidance and escalation routes for colleagues and external stakeholders.
The role requires legislative knowledge and the ability to work under tight statutory deadlines. Travel across the Westmorland and Furness area is required and work bases include Penrith, Kendal or Barrow, with potential
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Info & Case Management Officer — Complaints & FOI in Penrith employer: Westmorland and Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises collaboration and community impact. Employees benefit from professional development opportunities and the chance to make a meaningful difference in the lives of vulnerable individuals and families in Barrow and surrounding areas. With a focus on flexibility and a solution-oriented approach, this role provides a rewarding environment for those passionate about homelessness services.
Contact Details:
Westmorland and Furness Council Recruitment Team
