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- Tasks: Provide top-notch helpdesk support and manage maintenance requests for council buildings.
- Company: Join the Westmorland and Furness Council team, dedicated to community service.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive discounts.
- Why this job: Make a difference by ensuring safe and efficient building maintenance.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking to recruit a Helpdesk Assistant – Corporate Asset Team. The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required with the ability to engage customers/building users on often challenging maintenance issues. Working closely with Maintenance, building users and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets and liaising with contractors to ensure that work is carried out safely, safe working practices are followed, and high quality work is delivered at all times.
Responsibilities
- Provide electronic and telephone helpdesk facilities for users of all council and agreed external buildings.
- Receive requests for all appropriate maintenance/service works; taking responsibility for determining the prioritisation of such requests in line with the pre-determined priorities agreement.
- Offer guidance and challenge where appropriate on non-compliant requests from all building users, thereby supporting the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies.
- Liaising with approved contractors placing orders for the delivery of all agreed reactive, planned preventative and statutory maintenance/testing.
- Liaise with appointed Contract Administrators to ensure that all properties are maintained to comply with the latest legislation, policies and procedures.
What we can offer
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
How to apply
If you have any queries about this role or would like an informal chat about this opportunity, please contact paul.scullion@westmorlandandfurness.gov.uk or grant.long@westmorlandandfurness.gov.uk. To apply please click the Apply Now link below.
Helpdesk Assistant - WMF2609e in Penrith employer: Westmorland And Furness Council
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Assistant - WMF2609e in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westmorland and Furness Council. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and communication can shine in the Helpdesk Assistant role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully dealt with challenging situations or difficult customers in the past. This will demonstrate your ability to engage effectively with stakeholders, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Assistant - WMF2609e in Penrith
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Helpdesk Assistant role involves. Check out the job description and think about how your skills match up with what they're looking for. This will help you tailor your application to show why you're the perfect fit!
Show Off Your Communication Skills: Since this role is all about dealing with people, make sure your application highlights your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully engaged with customers or stakeholders in the past.
Be Specific About Your Experience: When detailing your experience, be specific! Mention any relevant roles where you’ve dealt with maintenance issues or worked with contractors. The more concrete examples you provide, the better we can see how you’d handle the challenges of this position.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and benefits. Plus, it shows us you’re keen on joining our team at Westmorland and Furness Council!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Understand the key principles of delivering excellent service, especially in a helpdesk role. Be ready to share examples of how you've handled challenging situations with customers or stakeholders in the past.
✨Familiarise Yourself with Maintenance Processes
Since this role involves liaising with maintenance teams and contractors, it’s crucial to have a basic understanding of maintenance processes. Research common maintenance issues and how they are typically resolved. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could face as a Helpdesk Assistant, such as dealing with non-compliant requests or prioritising maintenance tasks.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, the types of maintenance issues you might encounter, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
