At a Glance
- Tasks: Engage with families, manage records, and support events at Family Hubs.
- Company: Join a supportive council dedicated to community welfare.
- Benefits: Enjoy a competitive pension, generous leave, and exclusive discounts.
- Other info: Diverse and inclusive workplace with guaranteed interviews for eligible applicants.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Strong communication skills and experience with Microsoft applications required.
The predicted salary is between 31650 - 37694 £ per year.
Location: Office based at Family Hub sites; base will be Penrith covering Eden and South Lakes.
Contract: Fixed term, 3 years, full-time.
About this opportunity
We provide support for the day‑to‑day running of Best Start Family Hubs – engaging with families and visitors, record keeping, collating and presenting data, managing mailboxes, room bookings and supporting event delivery. The role requires the ability to travel independently.
Key Responsibilities
- Engage with families and visitors at the hubs.
- Maintain accurate records and collate data for reporting.
- Manage mailbox, room bookings and logistics for hub activities.
- Support the delivery of events and initiatives.
- Collaborate with team members and external partners.
Qualifications and Skills
- Strong interpersonal and negotiation skills with excellent written, face‑to‑face and virtual (Teams) communication abilities.
- Knowledge and experience of Microsoft applications, case management systems and financial systems.
- Ability to prioritise and manage workload efficiently, working independently and as part of a team.
- Experience of collaboration across teams and partners.
Employment Conditions
Enhanced DBS check with Children’s Barred List check required. Exempt from the Rehabilitation of Offenders Act (ROA) 1974.
What can we offer you!
Competitive pension scheme, enhanced annual leave allowance and a range of benefits and discounts.
Equality, Diversity, and Inclusion
Our Council is committed to improving workforce diversity and welcomes applications from everyone, including disabled applicants (guaranteed interview when meeting essential criteria), Armed Forces personnel, veterans, and individuals in care or under 24 years of age who have been looked after by a local authority.
Safer Recruitment & DBS
We are committed to safeguarding and promoting the safety and welfare of children, young people, and adults at risk.
Family Hub Information Advice & Support Officer in Penrith employer: Westmorland And Furness Council
As a Family Hub Information Advice & Support Officer, you will be part of a dedicated team that values community engagement and support for families in the Eden and South Lakes areas. Our organisation offers a competitive pension scheme, enhanced annual leave, and a commitment to equality, diversity, and inclusion, ensuring a supportive work environment where every employee can thrive. With opportunities for professional growth and collaboration with external partners, this role is perfect for those seeking meaningful and rewarding employment in a vibrant community setting.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Information Advice & Support Officer in Penrith
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Westmorland And Furness Council.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Westmorland And Furness Council.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Westmorland And Furness Council.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Westmorland And Furness Council. Apply directly through us to stand out!
We think you need these skills to ace Family Hub Information Advice & Support Officer in Penrith
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Westmorland And Furness Council. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Family Hub Information Advice & Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Westmorland And Furness Council
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Westmorland And Furness Council. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
