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For Companies At a Glance
- Tasks: Process Council Tax and Rates billing while providing top-notch customer service.
- Company: Join a local council dedicated to serving the community.
- Benefits: Enjoy a competitive pension scheme and enhanced leave.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Attention to detail and proficiency in Microsoft Office required.
- Other info: Permanent position with a closing date for applications on 25th February 2026.
The predicted salary is between 36000 - 60000 £ per year.
A local council in England is looking for a Case Management Officer Level 2 for its Revenues Team. The role focuses on processing billing and collection of Council Tax and National Non-Domestic Rates. You will ensure excellent customer service, handle inquiries efficiently, and manage cases responsively.
The council offers benefits including a competitive pension scheme and enhanced leave. Candidates should pay attention to detail and be proficient in Microsoft Office. This is a permanent position with a closing date for applications on 25th February 2026.
Revenue Case Manager, Level 2 - Council Tax & Rates in Kendal employer: Westmorland And Furness Council
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Case Manager, Level 2 - Council Tax & Rates in Kendal
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues Team. They can give us insider info on what the council values most in candidates and might even put in a good word for us.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled inquiries efficiently or managed cases responsively. We want to show them we’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to highlight our attention to detail! When we get the chance to chat with them, let’s share specific instances where our meticulous nature made a difference in our previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match exactly what the council is looking for in a Case Management Officer.
We think you need these skills to ace Revenue Case Manager, Level 2 - Council Tax & Rates in Kendal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Council Tax and National Non-Domestic Rates. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, include examples of how you've handled inquiries or resolved issues in the past. We love seeing candidates who can demonstrate their ability to manage cases responsively!
Pay Attention to Detail: As a Case Management Officer, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Stuff
Make sure you understand the ins and outs of Council Tax and National Non-Domestic Rates. Brush up on relevant legislation and processes, as well as the council's specific policies. This will show that you're not just interested in the role but also knowledgeable about it.
✨Customer Service Focus
Since the role involves excellent customer service, prepare examples of how you've handled inquiries or resolved issues in the past. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to providing top-notch service.
✨Showcase Your Attention to Detail
As a Case Management Officer, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or methods you use to double-check your work, which will highlight your diligence and reliability.
✨Get Comfortable with Microsoft Office
Proficiency in Microsoft Office is key for this role. Familiarise yourself with Excel, Word, and any other relevant software. If you can, practice using these tools to create reports or manage data, so you can confidently discuss your skills during the interview.
