At a Glance
- Tasks: Provide frontline support and create a welcoming environment for library visitors.
- Company: Join the Westmorland and Furness Council's dynamic Library Service.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Other info: Flexible teamwork with opportunities to work across various library locations.
- Why this job: Make a real difference in your community while promoting literacy and digital skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23000 - 26000 £ per year.
Are you an energetic, highly motivated, and customer-focused individual with a passion for public service? We are looking for an enthusiastic team player to join our dynamic Library Service, providing essential frontline support in Sedbergh and across the South Lakes area. This role is incredibly varied. You will be at the heart of the community, acting as a welcoming point of contact and ensuring every customer—from toddlers at rhyme-time to older residents seeking digital support—has a positive, inclusive, and enriching experience.
Key responsibilities
- Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
- Promoting Reading & Literacy: Actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
- Information and IT Support: deal effectively with all customer enquiries—face-to-face, over the phone, and digitally including support with IT and digital services.
- Operational Duties: Carry out essential general library duties, support building security, and perform basic health & safety tasks.
- Events and Activities: Actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
- Flexible Teamwork: Work collaboratively as part of a dedicated team. Be able to travel – main work base will be Sedbergh but there may be times when cover is needed in any of the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange-over-Sands, Kendal and Kirkby Lonsdale.
Who we are looking for…
- Exceptional Customer Focus: Proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
- Communication: Highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
- Lone working: this role will require you to work independently in a branch and understand the principles of lone working.
If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Would you like to find out more?
Library & Customer Assistant - WMF2959ee in Kendal employer: Westmorland And Furness Council
At Westmorland and Furness Council, we pride ourselves on being an excellent employer that values community engagement and personal development. Our Library & Customer Assistant role offers a vibrant work culture where you can make a real difference in the lives of local residents while enjoying benefits such as a competitive pension scheme and enhanced annual leave. Join us in Sedbergh and be part of a supportive team dedicated to promoting literacy and providing exceptional customer service across the beautiful South Lakes area.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library & Customer Assistant - WMF2959ee in Kendal
✨Tip Number 1
Get to know the library and its community! Spend some time visiting the library, chatting with staff and customers. This will help you understand the vibe and show your genuine interest when you apply.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family. Think about how you'd handle various enquiries, from helping a toddler find a book to assisting an older resident with digital support.
✨Tip Number 3
Show off your enthusiasm for reading and literacy! Prepare some ideas on how you could promote reading initiatives in the library. This will demonstrate your passion and creativity during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is a big plus for this role!
We think you need these skills to ace Library & Customer Assistant - WMF2959ee in Kendal
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let your enthusiasm for public service shine through. We want to see how you connect with the community and why you’re excited about helping others, whether it’s toddlers at rhyme-time or older residents needing digital support.
Highlight Your Customer Service Skills:Make sure to showcase any previous experience in customer service. We’re looking for candidates who can deliver exceptional service, so share specific examples of how you've gone above and beyond to help customers in the past.
Be Clear and Confident in Your Communication:Effective communication is key! Use clear language and structure your application well. We want to see that you can interact confidently with diverse groups, so don’t hesitate to demonstrate your communication skills in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Community
Familiarise yourself with the local community and its needs. Research the library's role in promoting literacy and supporting various age groups. This will help you demonstrate your passion for public service and how you can contribute to the library's mission.
✨Showcase Your Customer Service Skills
Prepare examples of your previous customer service experiences. Think about times when you went above and beyond to assist someone, especially in a diverse environment. Highlighting these moments will show your exceptional customer focus and ability to create a welcoming atmosphere.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to discuss how you would interact with different customer groups, from toddlers to older residents. Clear and confident communication is key, so consider role-playing common scenarios you might encounter in the role.
✨Embrace Flexibility and Teamwork
Be prepared to discuss your experience working in teams and your adaptability in various situations. The role requires flexibility, so share examples of how you've successfully collaborated with others and adapted to changing circumstances in past roles.
