At a Glance
- Tasks: Support the Highways service by managing customer requests and analysing data for improvements.
- Company: Join Westmorland and Furness Council, a friendly and supportive workplace.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Other info: Be part of a dynamic team with opportunities for growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About this opportunity
Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. We are excited to offer this permanent opportunity covering the three locality areas of Westmorland and Furness Council, the post being based in Kendal.
The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders and also the Council’s service centre, who act as the first point of contact for the highways service.
As part of the day to day use of systems you will have the opportunity to assist in the continuous development and maintenance of these systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.
Who we are looking for…
The ideal candidate will be proactive, a good communicator and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever changing environment.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Highways Engagement Officer in Kendal employer: Westmorland And Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Highways Engagement Officer based in the picturesque town of Kendal, you will enjoy a competitive pension scheme, enhanced annual leave, and various perks, all while contributing to meaningful community projects and collaborating with a dedicated team focused on customer satisfaction.
Contact Details:
Westmorland And Furness Council Recruitment Team
