At a Glance
- Tasks: Assist customers with registrations, applications, bookings, and inquiries both online and in-person.
- Company: Join Westmorland and Furness Council, a community-focused organisation.
- Benefits: Full-time role with competitive pay and opportunities for personal growth.
- Why this job: Make a difference by helping people and enhancing their experience with local services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
Westmorland and Furness Council is seeking four full-time Customer Service Advisors to support customers with registrations, applications, bookings, payments, and inquiries. The role emphasizes effective communication and collaboration with internal and external stakeholders to ensure customer needs are met while adhering to statutory policies.
Candidates should be passionate about delivering quality service and possess clear advisory skills, both face-to-face and digitally, in a non-judgmental manner.
First-Contact Customer Service Advisor (Digital & In-Person) in Kendal employer: Westmorland And Furness Council
Westmorland and Furness Council is an excellent employer that prioritises a supportive work culture, fostering collaboration and effective communication among its team members. With a strong commitment to employee growth, the council offers numerous training opportunities and encourages staff to develop their skills in a meaningful way. Located in a vibrant community, employees enjoy a fulfilling work-life balance while making a positive impact on the lives of local residents.
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land First-Contact Customer Service Advisor (Digital & In-Person) in Kendal
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase how you can handle inquiries both digitally and in-person. We want to see your passion for delivering quality service!
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when it comes to demonstrating your advisory skills during the interview.
✨Tip Number 3
Research Westmorland and Furness Council! Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our team and help us meet customer needs effectively!
We think you need these skills to ace First-Contact Customer Service Advisor (Digital & In-Person) in Kendal
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to assist someone, whether in person or online. This will show that you’re not just looking for a job, but you genuinely care about delivering quality service.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with the role of a Customer Service Advisor, so don’t be shy about showcasing your advisory skills and any relevant experience you have.
Be Clear and Concise:Effective communication is key in this role, so make sure your application reflects that. Keep your sentences clear and to the point, avoiding jargon unless it’s necessary. This will help us see your ability to communicate effectively, which is crucial for the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the application process right there!
How to prepare for a job interview at Westmorland And Furness Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the types of registrations, applications, and inquiries you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since effective communication is key for this position, prepare examples of how you've successfully communicated with customers in the past. Think about situations where you resolved issues or provided clear advice, both digitally and face-to-face. This will highlight your advisory skills and ability to connect with people.
✨Emphasise Team Collaboration
The role involves working with various stakeholders, so be ready to discuss your experience in collaborative environments. Share specific instances where you worked as part of a team to meet customer needs or improve service delivery. This shows that you can work well with others and contribute positively to the council's goals.
✨Demonstrate Your Passion for Quality Service
Westmorland and Furness Council values quality service, so express your passion for helping customers. Prepare to talk about what quality service means to you and how you've gone above and beyond to ensure customer satisfaction in previous roles. This will resonate well with the interviewers and align with their expectations.
