Location: Various Westmorland and Furness locations
Contract Type: Temporary, until 31/12/2027 (Maternity Cover)
About this opportunity
We have an exciting opportunity within our new Customer Service structure for an Information and Case Management Officer.
This post will play a critical role within Customer Service, being first point of contact for complaints, information requests, compliments and MP Enquiries; providing an effective escalation route, advice and guidance for internal and external stakeholders.
Who we are looking for…
We are seeking someone who is knowledgeable in dealing with compliments, complaints, Freedom of information requests and MP Enquiries and is able provide an expert level of support, including training to a range of internal and external stakeholders regarding their responsibilities in respect of responses
This role will require the ability to apply legislation, communicate effectively, work under pressure to tight statutory time scales and deal with complex and challenging situations.
Travel across Westmorland and Furness will be required. Work Base can be Penrith, Kendal or Barrow anchor buildings, but there will be the ability for home working too.
#J-18808-Ljbffr
Customer Services - Information Case Management Officer in Kendal employer: Westmorland and Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises collaboration and community impact. Employees benefit from professional development opportunities and the chance to make a meaningful difference in the lives of vulnerable individuals and families in Barrow and surrounding areas. With a focus on flexibility and a solution-oriented approach, this role provides a rewarding environment for those passionate about homelessness services.
Contact Details:
Westmorland and Furness Council Recruitment Team
