At a Glance
- Tasks: Support customers with transactions and provide clear advice through various channels.
- Company: Join a forward-thinking Council dedicated to high-quality customer service.
- Benefits: Full-time role with competitive pay and opportunities for personal growth.
- Other info: Collaborative environment with a focus on continuous improvement and support.
- Why this job: Make a real difference by helping people connect with vital community services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 € per year.
We have an exciting opportunity within our new Customer Service structure for 4x full time Customer Service Advisors. This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council - Register, Apply, Book, Pay, Check and Tell.
Taking a non-judgemental approach, we are looking for someone who can communicate effectively to understand the customer's needs to resolve a wide range of enquiries at first point of contact. Confidence in signposting to community assets and third sector partners where appropriate to make every contact count, will be a key part of the role.
Who we are looking for… Are you passionate about delivering high-quality customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally? Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non-judgemental way.
The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council's operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.
Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system.
Customer Service Advisor in Kendal employer: Westmorland And Furness Council
As a Customer Service Advisor with our Council, you will be part of a dedicated team that prioritises high-quality service delivery and community support. Our inclusive work culture fosters personal and professional growth, offering training opportunities and a chance to make a real difference in the lives of residents. Located in a vibrant community, we provide a supportive environment where your contributions are valued, and your career can flourish.
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kendal
✨Tip Number 1
Get to know the company! Research the Council's values and services so you can show how your passion for customer service aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence in handling enquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. They might share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and updates about the role and the Council.
We think you need these skills to ace Customer Service Advisor in Kendal
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since effective communication is key in this role, give examples of how you've successfully resolved customer enquiries in the past. We want to see your ability to connect with customers and provide clear guidance.
Highlight Your Problem-Solving Abilities:Demonstrate your knack for problem-solving by sharing specific instances where you've tackled challenges or helped customers find solutions. This will show us that you're ready to handle a variety of enquiries at first contact.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Westmorland And Furness Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like registering, applying, booking, and paying. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Advisor to understand customer needs, so showing this skill in your interview will set you apart.
✨Showcase Your Communication Skills
Be prepared to discuss how you would communicate effectively with customers. Use examples from past experiences where you resolved enquiries or provided guidance. Highlight your ability to connect with people in a non-judgemental way, as this is key for the role.
✨Familiarise Yourself with Policies
Brush up on relevant statutory policies and internal procedures related to customer service. Being able to discuss these during your interview will show that you’re proactive and ready to ensure compliance with the Council's operating model.
