At a Glance
- Tasks: Provide frontline customer service and IT support while engaging with the community.
- Company: Join the Westmorland and Furness Council Library Service in Kendal.
- Benefits: Enjoy a competitive pension scheme, enhanced annual leave, and other perks.
- Other info: Be part of diverse events and create positive experiences for library visitors.
- Why this job: Make a difference in your community while promoting reading and tech skills.
- Qualifications: Exceptional customer focus and excellent communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Westmorland and Furness Council is seeking an enthusiastic individual to join our Library Service in Kendal. This role involves providing essential frontline support, engaging with the community, and ensuring a positive experience for all visitors.
Your responsibilities will include:
- Frontline customer service
- Promoting reading
- Providing IT support
- Participating in diverse events
The ideal candidate will have exceptional customer focus and excellent communication skills.
We offer a competitive pension scheme, enhanced annual leave, and other perks.
Community Library Assistant - Customer Service & Tech Help in Kendal employer: Westmorland And Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that values community engagement and personal development. As a Community Library Assistant in Kendal, you will benefit from a competitive pension scheme, enhanced annual leave, and opportunities to grow your skills while making a meaningful impact in the lives of local residents.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Library Assistant - Customer Service & Tech Help in Kendal
✨Tip Number 1
Get to know the library and its community! Spend some time visiting the library, chatting with staff and patrons. This will not only give you insights into what they value but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Community Library Assistant and role-play them with a friend. This will help you feel more confident when engaging with visitors.
✨Tip Number 3
Show off your tech skills! Brush up on common IT issues that library users might face. Being able to provide quick and effective tech help will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our platform. It shows you're keen and ready to be part of our team. Plus, it makes the process smoother for everyone!
We think you need these skills to ace Community Library Assistant - Customer Service & Tech Help in Kendal
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for community service shine through! We want to see how excited you are about helping others and promoting reading in our library.
Highlight Your Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We’re looking for someone who can engage with visitors and create a welcoming atmosphere, so share examples of how you've done this before!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understanding what the library offers and how it engages with visitors will show your enthusiasm for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you resolved issues or helped someone find what they needed. This will demonstrate your ability to engage positively with library visitors.
✨Brush Up on Tech Skills
Since the role involves providing IT support, make sure you're comfortable with common library technologies and software. Be ready to discuss any relevant tech experience you have, and consider how you would assist someone who is struggling with technology.
✨Engage with Enthusiasm
During the interview, let your passion for reading and community engagement shine through. Share your ideas for promoting reading and events at the library. This will not only highlight your creativity but also your commitment to enhancing the library experience for all visitors.
