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- Tasks: Join our team to manage Council Tax and Business Rates, ensuring efficient customer service.
- Company: Westmorland and Furness Council, dedicated to community service and support.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive discounts.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Attention to detail and a passion for customer service are key.
- Other info: Permanent role with opportunities for professional growth and training.
The predicted salary is between 36000 - 60000 £ per year.
Westmorland and Furness Council is seeking to recruit a Case Management Officer Level 2 to work within the Revenues Team. This is an opportunity to join the Westmorland and Furness Council’s Revenues and Benefits service on a permanent basis.
As a Revenues Case Management Officer you will be required to participate in the processing of billing and collection of Council Tax and National Non-Domestic Rates (Business Rates). You will handle customer enquiries efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations. You will be responsible for the complete customer journey, seeking guidance from Specialists as required, maintaining case ownership to completion or escalating appropriately.
The role focuses on delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory and non-statutory guidance, systems and following workflows in place.
You will undertake case management that will require a more detailed understanding of relevant service processes and compliance, regulations and legislation in taxation and non-domestic rates, for which training will be provided.
Who we are looking for…
- Undertake a range of duties in relation to maximising collection and establishing liability for Council Tax and Non-Domestic Rates, including deciding new and amended liabilities, discounts and exemptions, retail reliefs, refunds, assisting in the case management of domestic and commercial property inspections and reviews.
- Ensure great attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible.
- Work on a professional and integrated case management basis, responding to and seeking to resolve service requests from external and internal customers, liaising with other departments and taking ownership of cases, only escalating when necessary.
- Develop and maintain accurate and up to date records across a range of document and account management systems, as well as be fully proficient in the use of Microsoft Office software and Excel.
- Promote digitalised self-service where appropriate, engaging and contributing to continuous service improvements and efficiency measures.
- Develop and maintain your range of professional skills and knowledge, including any qualifications required to undertake the role.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification, Role Profile, Application and Interview information.
Closing date: 25th February 2026. To apply please click the Apply Now link below.
Case Management Officer Level 2 - WMF2655e in Kendal employer: Westmorland And Furness Council
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Officer Level 2 - WMF2655e in Kendal
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westmorland and Furness Council. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to case management and customer service. Think about how your past experiences align with the role of a Case Management Officer. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! Be ready to discuss your proficiency in Microsoft Office and Excel, as these are key for the role. Bring examples of how you've used these tools in previous jobs to solve problems or improve processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Case Management Officer Level 2 - WMF2655e in Kendal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Case Management Officer role. We want to see how you can contribute to our Revenues Team, so don’t hold back on showcasing your relevant experience!
Showcase Attention to Detail: Given the importance of accuracy in this role, it’s crucial to demonstrate your attention to detail in your written application. We recommend double-checking your spelling and grammar, as well as ensuring that all information is clear and concise.
Highlight Customer Focus: Since you'll be handling customer enquiries, make sure to emphasise your customer service skills. Share examples of how you've resolved issues efficiently in the past, as this will show us that you’re ready to take ownership of cases and deliver high-quality service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets to us quickly and securely, so don’t miss out on this opportunity!
How to prepare for a job interview at Westmorland And Furness Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Case Management Officer, especially around Council Tax and Business Rates. Brush up on relevant legislation and council policies so you can speak confidently about how you would handle customer enquiries and case management.
✨Show Off Your Attention to Detail
Since this role requires great attention to detail, prepare examples from your past experiences where you've demonstrated accuracy and thoroughness. Be ready to discuss how you ensure high standards in your work and resolve issues efficiently.
✨Practice Your Customer Service Skills
Customer focus is crucial for this position. Think of scenarios where you've successfully managed customer interactions, especially in challenging situations. Highlight your ability to take ownership of cases and collaborate with other departments when necessary.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Office and Excel, as these tools will be essential in your role. If you have experience with document and account management systems, be prepared to discuss that too. Showing your tech-savviness can set you apart!
